Justine BADANG BOGONDO
Lake Worth Beach
Summary
Dynamic and dedicated professional with a positive attitude and a strong background in customer service at The Breakers. Proven ability to optimize workspace organization and enhance guest satisfaction through meticulous attention to detail. Skilled in communication and interpersonal relation to effectively interact with guests and team members. Consistently maintaining high standards of cleanliness and safety.
Overview
8
8
years of professional experience
Work History
Cart Stockers - Housekeeping
The Breakers
05.2020 - Current
- Unload/load, store and stock linen according to store layout and linen placement.
- organize and restock bathroom amenities both in the cart drawers and in the supply room
- Answer housekeeping office, managers and team members questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking linen.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked floor.
- Contributed to mezz floor cleanliness, ensuring aisles are free from clutter and hazards for team members safety.
- Optimized workspace organization within the supplyroom, making it easier for colleagues to locate items quickly.
- Kept work areas neat, clean and free from debris.
Room Attendant
The Breakers
11.2017 - 05.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Food Prep Cook and Server School Cafeteriat
Palm Beach School District
01.2018 - 05.2018
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout meal rushes.
Policy Council Representative(elected Position)
Head Start Program
08.2017 - 05.2018
- Coordinated with other government agencies to facilitate joint initiatives benefiting both the city and surrounding region.
- Responsible for determine educational policy focused on providing opportunities for youngsters in need
Cheeckers Attendant
Checkers Restaurant
08.2017 - 01.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Education
Certificate - Certificate in Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL01-2019
Timeline
Cart Stockers - Housekeeping
The Breakers
05.2020 - Current
Food Prep Cook and Server School Cafeteriat
Palm Beach School District
01.2018 - 05.2018
Room Attendant
The Breakers
11.2017 - 05.2020
Policy Council Representative(elected Position)
Head Start Program
08.2017 - 05.2018
Cheeckers Attendant
Checkers Restaurant
08.2017 - 01.2018
Certificate - Certificate in Hospitality And Tourism Management
Florida Atlantic University
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