Justine Batacan
Waipahu,HI
Summary
I am a reliable, responsible and dedicated individual who has an ambition to succeed in any given environment. I love to learn and try new things. I am efficient and I get along with others. I am seeking a part time position where I can develop and excel while giving my best to an employer.
Overview
20
20
years of professional experience
Work History
Stock Supervisor/Manager's Assistant
Ross Stores
‘Aiea, Hawaii
03.2024 - Current
- Supervised a team of personnel responsible for stocking shelves, loading trucks, and other related tasks.
- Supervised stock team to maintain organized merchandise displays.
- Coordinated inventory counts to ensure accurate stock levels and placement.
- Trained new employees on stock handling procedures and safety protocols.
- Verified received shipments against purchase orders for accuracy and completeness.
- Monitored employee performance and provided feedback regularly.
- Oversaw work of stock employees processing incoming deliveries and replenishing sales floor.
- Monitored warehouse operations to ensure compliance with established safety regulations.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Overnight Stock Associate
Ross Stores
‘Aiea, Hawaii
03.2021 - 03.2024
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Assisted in unloading trucks and sorting products for inventory.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Ensured accurate product placement according to store planograms.
- Stocked shelves with merchandise to maintain organized displays.
- Trained new staff on proper receiving protocols and safety practices.
Call Center Representative
Spectrum
Mililani Town, Hawaii
07.2014 - 02.2021
- Managed high volumes of inbound calls for member inquiries and support.
- Provided accurate information on financial products and services to members.
- Resolved customer issues efficiently while maintaining a positive attitude.
Call Center Representative
Aloha Pacific Federal Credit Union
Honolulu, Hawaii
02.2013 - 07.2014
- Managed high volumes of inbound calls for member inquiries and support.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information on financial products and services to members.
- Resolved customer issues efficiently while maintaining a positive attitude.
- Assisted members with account transactions and online banking navigation.
- Documented call details in the customer relationship management system accurately.
- Conducted follow-up calls to ensure resolution of member concerns and inquiries.
- Navigated through computer systems to review information and respond appropriately to callers.
Teller
Aloha Pacific Federal Credit Union
Honolulu, Hawaii
02.2012 - 02.2013
Waitress/Bakery/Counter Trainer
Zippy’s Restaurant
Waipahu, USA
03.2011 - 02.2012
- Cash Handling: Ringing up customers' orders and cashing them out.
- Service Customers: Seating them at the table, setting them up with utensils and drinks. Delivering their food and waiting on them.
- Cleaned tables, chairs, countertops, highchairs, and booster seats. Swept the floor. Cleaned and refilled condiments.
- Cleaned various surfaces including tables, chairs, and countertops to maintain a tidy environment.: Wipe tables, chairs, countertops, highchairs and booster seats. Sweep the floor. Clean the condiments and refill when needed.
Bakery/Counter/Trainer
Zippy’s Restaurant
Waipahu, USA
03.2009 - 03.2011
- Trained new hires at bakery and counter positions, providing guidance and support.
- Prepared and baked apple pies from scratch in a busy bakery environment, apples, croutons, cookies, and cinnamon twists; cleaned and set up showcases; decorated cakes.
- Worked in bakery and counter roles, assisting customers and managing transactions.: Rang up customer orders, processed payments, packed orders, and ensured timely delivery.
Counter/Kitchen
Zippy’s Restaurant
Waipahu, USA
06.2007 - 02.2008
- Kitchen: Cooked and prepared customer orders to meet quality standards and enhance customer satisfaction.
- Counter: Rang up customer orders, processed transactions, packed items, and delivered orders efficiently.
- Prepared meals in kitchen to fulfill customer orders and prepared customer orders to meet quality standards and enhance customer satisfaction.
Courtesy Clerk
Times Supermarket
Waipahu, USA
07.2006 - 03.2007
- Assist customers with their groceries. Bagged groceries efficiently for customers at checkout.
- Organized shelves by pulling items forward and gathered wagons to enhance shopping experience.
- Swept and mopped floors in store to maintain cleanliness.
Education
High School Diploma -
Waipahu High School
Waipahu, HISkills
- Inventory management
- Stock rotation
- FIFO stocking
- Merchandising strategy
- Product placement
- Team leadership
- Customer service
- Time management
- Attention to detail
- Problem solving
- Willing to learn
- Friendly and personable
- Positive attitude
Timeline
Stock Supervisor/Manager's Assistant
Ross Stores
03.2024 - Current
Overnight Stock Associate
Ross Stores
03.2021 - 03.2024
Call Center Representative
Spectrum
07.2014 - 02.2021
Call Center Representative
Aloha Pacific Federal Credit Union
02.2013 - 07.2014
Teller
Aloha Pacific Federal Credit Union
02.2012 - 02.2013
Waitress/Bakery/Counter Trainer
Zippy’s Restaurant
03.2011 - 02.2012
Bakery/Counter/Trainer
Zippy’s Restaurant
03.2009 - 03.2011
Counter/Kitchen
Zippy’s Restaurant
06.2007 - 02.2008
Courtesy Clerk
Times Supermarket
07.2006 - 03.2007
High School Diploma -
Waipahu High School