Justine Baumann
The Pet Lodge
Park Ridge,NJ
1
Certification
2027
years of professional experience
Experienced animal care professional with 20+ years of hands-on experience working with dogs, complemented by a diverse professional background in corporate automotive sales, customer service, and independently operated service businesses. Experienced in kennel and daycare environments, boarding, pet sitting, dog handling, client communication, and individualized animal care. Brings strong organizational, administrative, and relationship-building skills developed through both corporate and entrepreneurial roles.
Work History
Kennel/Front Office Assistant
- Provided daily care for dogs in kennel/daycare environment
- Administered medications as directed by veterinarians, monitoring pet health closely.
- Maintained accurate records of animal feeding, grooming, and activity schedules.
- Performed office and administrative duties, including data entry, scheduling and client record management
- Communicated with pet owners regarding care routines and behavioral observations.
- Assisted with boarding check-in/check out, boarding routines, medication schedules and maintaining accurate client information
Sales Operations
6 Years 5 Months- Custom built vehicles for retailers throughout the US
- Monthly allocations for all US dealers
- Triggered duplicate MSOs using VBOX and organized records in Excel daily
- Organized and maintained retailer buy/sell/terminations in all systems including VISTA, RDM & VBOX
Part Product Specialist
6 Years 11 Months- Meet customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Read and study catalogues to identify correct parts to support dealership Parts departments
- Handle all customer service issues quickly to maintain high satisfaction levels
- Create strong relationships with dealerships Parts staff and all Distribution Centers
- Conduct stock checks and create orders using QW90 and PULS software
Make-up Artist
13 Years 1 Month- Provide make-up consultations and applications.
- Provide knowledge about cosmetic products to customers.
- Book appointments and special event reservations.
- Organize and lead team building workshops
- Recipient of multiple positive reviews acknowledging dedication to excellent customer services
- Maintain relationships with customers to increase likelihood of repeat business.
- Consistently hit and exceeded sales goals.
- High level certifications in makeup artistry
Care by Volvo Representative
4 Months- Recommended subscription vehicles offered in program to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Generated customer contracts for 12 month subscriptions using Salesforce platform
- Created strong relationships with dealerships to ensure customer experience through vehicle delivery
Office Manager/Parts Specialist
5 Months- Managed office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Created detailed customer invoices using QuickBooks software
- Educated customers on custom made automotive performance parts
- Generated billing invoices for large accounts
- Provided customer service
- Organized customer and large company orders and prepare for shipment
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Created Excel spreadsheets for inventory
Boutique Manager
1 Year 6 Months- Helped setup store and boutique for grand opening
- Created memorable customer service experiences
- Educated employees and customers on product knowledge, trends and new products
- Drove sales to achieve daily and monthly goals by creating loyalty with customers
- Created daily sales reports and tester orders monthly
- Scheduled daily makeup appointments and monthly vendor events
- Created monthly event calendars
- Executed makeup looks
Manager
1 Year 1 Month- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Created staffing and store event schedules
- Created and organize high volume events.
- Organized and submitted payroll on weekly.
- Built strong client relationships and provided high value service
- Executed requested makeup looks
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered and controlled inventory
- Helped employees achieve goals and career aspirations
Education
Bachelor of Science - Psychology
Psychology
Associate of Arts (AA) - Liberal Arts Humanities and Social Science
Liberal Arts Humanities and Social Science
Skills
Microsoft Word
Excel
PowerPoint
Outlook
Teams
Kennel Connection
Salesforce
QW90
PULS
VISTA
RDM
Product Knowledge
Multitasking
Inventory Management
Customer Service
Team Leadership
Sales
Additional Information
- The Tri-State Bulldogs, BullDolls Dance Team, Semi-Professional Football League The New York Rebels, The New York Lady Rebels, Semi-Professional Football New Jersey Irish, Irish Dancers, Semi-Professional Football League *Head Coach / Dancer, Semi-Professional Dance Team *Non-profit *Community Service Events, Street Fairs *American Heart Association Walk *Fundraising
Certification
K9 CPR & First Aid
K9 Hydrotherapy
Timeline
Sales Operations
Volvo Cars USA
03.2020 - 2025Read More
Part Product Specialist
Volvo Car USA
09.2019 - 2020Read More
Care by Volvo Representative
Volvo Car USA
05.2019 - 09.2019Read More
Office Manager/Parts Specialist
Rogue Engineering
12.2018 - 05.2019Read More
Boutique Manager
Lancome - Ulta Beauty
11.2017 - 05.2019Read More
Manager
bluemercury -Garden State Plaza
09.2016 - 10.2017Read More
Make-up Artist
MAC Cosmetics
07.2013 - 2020Read More
Kennel/Front Office Assistant
The Pet Lodge
2007 - CurrentRead More
Ramapo College of New Jersey
Bachelor of Science from Psychology
Read More
Rockland Community College
Associate of Arts (AA) from Liberal Arts Humanities and Social Science
Read More