Justine Benoit
Elizabethtown
Summary
Results-driven EDI Specialist at Aspen Dental with expertise in process improvement and financial reconciliation. Proven track record in reducing EDI transaction errors and optimizing workflows through automation. Strong analytical thinker, fostering team collaboration and staff development to enhance operational efficiency and support organizational growth.
Overview
2026
2026
years of professional experience
Work History
EDI Specialist
Aspen Dental
2019 - Current
- Learned industry standards for electronic data interchange, contributing to knowledge base expansion; including ASC X12 ANSI coding, CARC/RARC mapping; prior knowledge of ADA procedure coding
- Assist with EDI document processing and data entry tasks to ensure accurate information flow.
- Support system- integrated projects.
- Assisted with cyber-attack recoveries.
- Test EDI connection/data (internal and external) and identifying discrepancies.
- Collaborate with team members to troubleshoot EDI-related issues.
- Reduce error rates in EDI transactions by conducting quality assurance checks and suggesting corrective actions.
- Optimize workflow by automating manual tasks, improving overall productivity within the department.
- Develop standards of procedure for EDI processes, facilitating knowledge-sharing and supporting team growth and resources.
- Train team members on various aspects of EDI, fostering a culture of continuous learning and development within the organization.
- Track files from origin to destination and troubleshot errors.
- Communicate and explain business requirements to partners and vendors to understand and implement functional demands.
Remittance Processing Specialist
Aspen Dental
2015 - 2019
- Maintained billing files, payments received and pending payment files.
- Worked in close collaboration with cross-functional teams to initiate cash collection efforts and accounts reconciliation.
- Participated in NDEDIC team working sessions; traveled for conference collaboration
- Analyzed and audited cash receipts and updated patient accounts accordingly by posting electronic/paper bank deposits in relevant databases or computer systems.
- Troubleshot and resolved issues and discrepancies of billed amounts on invoices.
- Coded transactions according to internal company system to avoid errors.
- Updated tracking spreadsheets to identify trends.
- Calculated amounts due, interest charges and balances.
- Reconciled or reported discrepancies identified in records, taking action to prevent future incidents.
- Investigated and resolved discrepancies during account reconciliation process.
- Transferred information from separate journals to general ledger.
- Minimized errors and variances with reconciliation processes.
Software Quality Assurance Analyst
Aspen Dental
2013 - 2015
- Identified and rectified coding issues throughout systems.
- Created and recorded test cases to find bugs and revise requirements.
- Supervised program operations and tweaked processes, improving overall productivity.
- Offered technical assistance to the developers to breakdown and fix diverse problems.
- Identified, analyzed and documented problems with program function and output.
- Supported product design reviews by providing expertise in areas such as functional operations, design usability and expected issues.
- Documented software defects using bug tracking system and reported errors to software developers.
- Contributed to continuous process improvement initiatives, recommending enhancements to the QA workflow based on lessons learned from past projects.
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables.
- Validated database integrity by executing SQL queries as part of backend testing efforts.
- Performed root cause analysis on identified issues, providing actionable recommendations to prevent recurrence in future releases.
Insurance Claims Specialist
Aspen Dental
2010 - 2013
- Logged file notes, stored electronic documents and keyed claim details to manage record-keeping.
- Obtained supporting documentation from the patients and their representatives and transferred to vendor partners.
- Investigated the history of each patient account to identify prior 'loss', insurance coverage and other relevant information on file, ordering reports to further evaluate histories.
- Observed new claim activity to identify and report adverse trends.
- Initiated a "Claims Exception" team - introducing a tier for appeals.
- Implemented quality control measures to ensure consistency in claim evaluations and decision-making processes.
- Assisted in developing strategies for reducing claim turnaround times while maintaining high service levels.
- Evaluated and settled complex insurance claims in strict timeframes.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse company knowledge.
Patient Services Representative
Aspen Dental
2008 - 2010
- Collected and analyzed patient treatment data to recommend policy and procedural changes.
- Referred patients and coordinated paperwork to obtain dental support services.
- Worked with insurance companies to obtain approvals or contest denials, as well as obtain eligibility and benefits to provide provide estimates.
- Obtained and entered demographic, clinical and financial data into computer system.
- Coordinated appointments and confirmed follow-ups to meet patient needs.
- Assisted patients in applying for financing; maintaining focus on courtesy, respect and professionalism.
Education
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
Utica, NY01-2014
Associate of Applied Science - Health Services Management Technology
Herkimer County Community College
Herkimer, NY01-2010
Skills
- Process monitoring and improvement
- Teamwork and collaboration
- Workflow management
- Goal-oriented
- Staff development
- SQL, Microsoft; Excel
- Data & process analysis; analytical thinking
- Financial reconciliation
- CPT/ICD Knowledge
- Problem-solving aptitude
Timeline
EDI Specialist
Aspen Dental
2019 - Current
Remittance Processing Specialist
Aspen Dental
2015 - 2019
Software Quality Assurance Analyst
Aspen Dental
2013 - 2015
Insurance Claims Specialist
Aspen Dental
2010 - 2013
Patient Services Representative
Aspen Dental
2008 - 2010
Bachelor of Science - Health Information Management
SUNY Polytechnic Institute
Associate of Applied Science - Health Services Management Technology
Herkimer County Community College
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