Justine Buttz
Weed,CA
Summary
Seasoned retail veteran with a lead skill of merchandising and freight. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Very friendly and handles stressful situation with grace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Freight Handler
Dollar General
Etna, CA
11.2023 - Current
- Ensured timely and accurate opening and closing procedures for the store
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted customers with finding the right product for their needs.
- Ensured excellent customer service by welcoming every individual who entered the store.
- Checking in Vendors
- Maintained accurate organization of merchandise on shelves and in storage
- Maintained accurate till management and cash handling procedures
- Assisted in educating staff on storewide protocols
- Created and maintained displays according to corporate standards
- Ensured a tidy and hygienic workplace
- Prepared end of day deposits
Live Streamer
Twitch
Anywhere, CA
06.2021 - Current
- Set up streaming equipment including cameras, microphones, audio boards.
- Monitored audience engagement levels during streams and adjusted accordingly.
- Created, edited and produced video content for streaming platforms.
- Organized giveaways for viewers participating in streams as rewards for their loyalty.
- Scheduled streams at optimal times based on historical data analysis.
- Analyzed data from past streams in order to determine areas of improvement moving forward.
- Gathered feedback from viewers regarding the quality of streams and made adjustments accordingly.
- Collaborated with other streamers and gaming organizations to create joint events.
- Maintained a presence on social media networks to promote stream activities.
- Interacted with challenging individuals in a polite and professional manner
Sales Associate
Best Buy
Redding, CA
11.2022 - 04.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate/Buyer Specialist
Mccloud Outdoors & Gear Exchange
McCloud, CA
12.2021 - 09.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Monitored inventory levels to ensure availability of products for customers.
- Developed relationships with vendors to secure better prices and payment terms.
- Negotiated pricing and delivery terms with suppliers.
- Researched potential new suppliers in order to find the best value for goods and services.
- Created eye-catching displays that highlighted key features of the products.
- Adjusted lighting, signage, props, and other elements of displays as necessary.
Sales Associate Specialist/Buyer
redding sports ltd
Redding, CA
09.2016 - 11.2021
- Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
- Assisted in training new staff members on company policies and procedures related to sales operations.
- Consistently met established sales goals while providing exceptional customer service.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Implemented promotional campaigns to drive store traffic and increase sales.
- Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained proper open and closing policies for the store.
- Researched competitors and sourced new vendors.
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Monitored inventory levels to ensure availability of products for customers.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Negotiated pricing and delivery terms with suppliers.
- Prepared end of day deposits
Sales Associate/assistant Buyer
the fifth season
Mount Shasta, CA
07.2014 - 09.2016
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Ensured proper procedures on opening and closing of store
- Prepared end of day deposits
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Monitored inventory levels to ensure availability of products for customers.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Developed relationships with vendors to secure better prices and payment terms.
- Negotiated pricing and delivery terms with suppliers.
- Attended trade shows and industry events to stay informed about new products and market trends.
Education
High School Diploma -
Mt. Shasta High School
Mount Shasta, CA06-2014
Skills
- Heavy Lifting
- Stock replenishment
- Microsoft Office
- Freight Processing
- Engaging personality
- Time Management
- Active Listening
- Inventory Oversight
- Pricing knowledge
- Vendor coordination
- Customer Service
Affiliations
- Mother to a toddler
- Gaming
- Hiking
- Cooking
Certification
- Trained Boot fitter through Boot Doc
- Trained in Rock Climbing through Black Diamond
Languages
English
Full Professional
References
References available upon request.
Timeline
Lead Freight Handler
Dollar General
11.2023 - Current
Sales Associate
Best Buy
11.2022 - 04.2023
Sales Associate/Buyer Specialist
Mccloud Outdoors & Gear Exchange
12.2021 - 09.2022
Live Streamer
Twitch
06.2021 - Current
Sales Associate Specialist/Buyer
redding sports ltd
09.2016 - 11.2021
Sales Associate/assistant Buyer
the fifth season
07.2014 - 09.2016
High School Diploma -
Mt. Shasta High School