JUSTINE CALZADA
Summary
Dedicated professional bringing several years of compassionate and receptive performance in customer service. Offers an unwavering work ethic, is industrious, and focused on continuous resilience and professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Falck Ambulance
Orange, California
03.2025 - Current
- Administered basic life support and first aid to stabilize patients in a prehospital setting
- Collaborated with medical personnel to quickly treat and transport patients.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Assisted new hires by offering insight into job duties and assessing shift performance.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Collaborated with other medical professionals to ensure quality of care for all patients.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Educated family members on how best to care for their loved ones, themselves, and emergency situations
- Observed and assessed incident scenes to maintain safety of first responders.
Hostess and Waitress
Aum Beerhouse
Garden Grove, USA
06.2023 - 02.2025
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took to-go orders by phone, answered customer questions, and informed customers and employees of accurate wait times.
- Provided accommodation for groups with special requests and spontaneous fluctuations in group size.
- Trained new host staff, with an emphasis on sharing the best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment. I inspected dishes and utensils for cleanliness.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Facilitated cooperation between service and kitchen staff to professionally meet guests' needs while maintaining a functional work environment.
- Input orders accurately into the POS terminal, split bills, and accepted payments.
- Remained calm and poised when managing challenging customers and during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Santa Ana College - Psychology, Fire Technology
Santa Ana College
Santa Ana, CA05.2027
Certificate - Emergency Medical Technician
Pro-Tech Life Safety Services
Orange, CA06.2024
High School Diploma -
Garden Grove High School
Garden Grove, CA05.2024
Skills
- Customer Service
- Safety protocols
- Team collaboration
- Stabilization
- Communication
- Conflict resolution
- compassionate and receptive
Certification
- California Emergency Medical Technician
- National Registry Emergency Medical Technician
- Cardiopulmonary Resuscitation via American Heart Association
Volunteer Experience
- Squad Lead for yearly event hosted by OCFA: Girls Empowerment Camp.
- OCFA Cadet Training
- Volunteered in various MCI Drills: First Responder Training, community awareness/readiness
- Advocate for recruitment of Cadet Program to High School Classes
- 40+ Service Hours at Copy Carriers: Warehouse inventory, freight management, front office clerical
Timeline
Emergency Medical Technician
Falck Ambulance
03.2025 - Current
Hostess and Waitress
Aum Beerhouse
06.2023 - 02.2025
Santa Ana College - Psychology, Fire Technology
Santa Ana College
Certificate - Emergency Medical Technician
Pro-Tech Life Safety Services
High School Diploma -
Garden Grove High School