Justine Caminiti
Horsham,PA
Summary
Energetic, dedicated customer service professional with 10+ years experience, including management. Solutions driven and goal oriented with the proven ability to cultivate productive relationships, earn customer loyalty and quickly resolve complex issues. Refined interpersonal skills leveraged to proactively assist in raising overall customer satisfaction. Accustomed to working in fast paced environments; adaptable to changing circumstances and an asset to any team. Relationship building skills recognized through growth of customer retention.
Overview
19
19
years of professional experience
Work History
INSPECTOR CLERK
URBN
12.2022 - 12.2023
- Maintain and exceed quality and productivity standards.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
DIGITAL
WALMART
11.2021 - 10.2022
- Responsible for acquisition and distribution of approximately 200 online customer orders in timely fashion.
- Recognized for meeting and exceeding workflow needs that reflect company metrics.
- Collaborate with cross-functional teams to develop and implement innovative strategies to optimize the online customer order workflow process and ensure timely pickup and delivery of orders.
BACKROOM COORDINATOR
TJ MAXX
05.2019 - 03.2020
- Effectively organized daily truck delivery while prioritizing the processing of merchandise onto sales floor
- Recognized for improving overall efficiency, productivity and teamwork.
- Enhanced inventory management by implementing efficient backroom organization and storage systems.
- Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
- Optimized space utilization within the backroom for increased efficiency and ease of access to products.
- Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items.
- Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
- Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
- Handled day-to-day receiving overseeing more than 8 pallets per day.
ALL-STAR CHEER COACH
UNITED DREAM ALL-STARS
06.2018 - 03.2019
- Conducted multiple weekly practices in a lively, organized manner.
- Boosted team morale with effective communication and motivational tactics.
- Collaborated with other coaches to create comprehensive training programs for multidisciplinary development.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
- Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Taught range of sport-specific skills with optimal safety standards.
- Coordinated with other coaches to improve performance of 14 cheerleaders.
ALL-STAR CHEER COACH/PROGRAM MANAGER
FLASH ALL-STARS
05.2017 - 05.2018
- Developed new cheer program and promoted it within community
- Secured corporate and private sponsors for team expenses; organized multiple successful fundraisers
- Designed innovative and creative choreography
- Analyzed and assessed skills along with teaching new skills.
- Organized successful fundraising events to support the cheerleading program's financial needs.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
OFFICE MANAGER
AIR DYNAMICS HVAC
01.2016 - 07.2017
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns, handling approximately 30 incoming phone calls and e-mails per day.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
PLAYER SERVICES MANAGER
PARX CASINO
07.2014 - 04.2016
- Effectively supervised various departments on casino floor; assisting in anyway necessary to maintain smooth operations
- Recognized for advanced conflict resolution skills as well as enhanced communication strategies
- Awarded for receiving multiple 100% scoring secret shops
- Assisted with the execution of casino promotions and events by coordinating with marketing team
- Trusted to handle customer grievances independently in a timely matter with minimal disruptions
- Consistently exhibited high energy and positive presence on casino floor while providing prompt, courteous, comprehensive service to all gaming clientele.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
PLAYER SERVICES REPRESENTATIVE
PARX CASINO
02.2010 - 07.2014
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
- Collaborated with team members to maintain a clean, organized, and inviting gaming environment for all guests.
- Streamlined processes for faster transactions, reducing wait times to under 2 minutes for guests at the Player Services desk.
- Managed high volumes of in-person interactions while maintaining professionalism under pressure.
- Maintained strict compliance with gaming regulations throughout all aspects of work duties to uphold company standards and reputation within the industry.
- Supported marketing initiatives by gathering customer feedback on promotions, events, and offerings to inform future campaigns.
Teacher, Two-Year-Olds Classroom
Just Children
10.2004 - 02.2010
- Engaged in positive communication with parents; strong relationships built and maintained.
- Enhanced cognitive, behavioral and motor skill development of two-year-olds by incorporating age-appropriate activities and interactive learning materials.
- Developed creative lesson plans tailored to diverse learning styles for optimal comprehension and application of concepts.
- Established a safe and nurturing classroom environment that promoted positive behavior, self-regulation, and social-emotional growth.
- Supported the growth of early literacy skills by introducing foundational concepts such as phonemic awareness, letter recognition, and print awareness.
Education
B.A. PSYCHOLOGICAL AND SOCIAL SCIENCES -
PENNSYLVANIA STATE UNIVERSITY
Abington05.2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Quality Control
- Valid Drivers License
- Training and Mentoring
- Visual Inspections
- Adaptability
- Decision-Making
- Organizational skills
- Ethics and integrity
- Time management
- Customer service
- Attention to detail
- Problem-solving abilities
- Documentation and Recordkeeping
- OSHA Compliance
- Analytical and Critical Thinking
- Excellent Communication
- Conflict Resolution Techniques
- Team Collaboration
- Calm Gross Motor Skill Development
- Client Relationship Development
Timeline
INSPECTOR CLERK
URBN
12.2022 - 12.2023
DIGITAL
WALMART
11.2021 - 10.2022
BACKROOM COORDINATOR
TJ MAXX
05.2019 - 03.2020
ALL-STAR CHEER COACH
UNITED DREAM ALL-STARS
06.2018 - 03.2019
ALL-STAR CHEER COACH/PROGRAM MANAGER
FLASH ALL-STARS
05.2017 - 05.2018
OFFICE MANAGER
AIR DYNAMICS HVAC
01.2016 - 07.2017
PLAYER SERVICES MANAGER
PARX CASINO
07.2014 - 04.2016
PLAYER SERVICES REPRESENTATIVE
PARX CASINO
02.2010 - 07.2014
Teacher, Two-Year-Olds Classroom
Just Children
10.2004 - 02.2010
B.A. PSYCHOLOGICAL AND SOCIAL SCIENCES -
PENNSYLVANIA STATE UNIVERSITY
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