Justine Cardoza
Hialeah,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
General Manager
Panera Bread
Miramar, Florida
10.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised employees through planning, assignments, and direction.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assistant Manager
Panera Bread
Pembroke Pines, FL
04.2024 - 10.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Shift Supervisor
Panera Bread
Pembroke Pines, FL
11.2023 - 04.2024
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Identified areas of improvement within the department and implemented necessary changes.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Completed opening and closing duties to facilitate business operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
Team Member
Panera Bread
Pembroke Pines, FL
08.2022 - 11.2023
- Worked hard to learn required tasks quickly to maximize performance.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Monitored and supported proper electronic shelf label signage.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Community Service Volunteer
Feeding South Florida
Miami, FL
06.2016 - 10.2016
- Obtained and processed charitable donations to serve needs of our community.
- As a volunteer, I inspected, sorted, built, and repacked food, so that it would be ready for distribution through direct service programs.
- Maintained clean, neat and operational facilities to serve all program needs.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL06.2023
Associate of Arts - Criminal Justice Administration
Miami Dade College
Miami, FL05.2021
Skills
- Customer service
- Multitasking abilities
- Ordering Procedures
- Customer engagement
- Performance improvement
- Bilingual communication
Languages
Spanish and English
Timeline
General Manager
Panera Bread
10.2024 - Current
Assistant Manager
Panera Bread
04.2024 - 10.2024
Shift Supervisor
Panera Bread
11.2023 - 04.2024
Team Member
Panera Bread
08.2022 - 11.2023
Community Service Volunteer
Feeding South Florida
06.2016 - 10.2016
Bachelor of Arts - Criminal Justice
Florida International University
Associate of Arts - Criminal Justice Administration
Miami Dade College
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