Justine Clark
Providence,RI
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
8
8
years of professional experience
Work History
Field Trainer
Laundromax
08.2023 - Current
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Trained and mentored new personnel hired to fulfill managerial roles.
- Trained and mentored 20+ new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 10%.
- Used Absorb to design training for all employees and increase company retention and productivity rates 15%.
General Manager
Laundromax
01.2018 - Current
- Responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients
- Supervise day-to-day operations
- Respond to customer service issues in a timely manner
- Maintain accurate records and document all customer service activities and discussions
- Hire and train new customer service agents.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Dangelo
01.2016 - 01.2018
- Direct food service workers and other personnel as assigned for the purpose of maximizing the efficiency of the workforce and meeting shift requirements
- Inspect received items of food and supplies for the purpose of verifying quantity, quality and specifications of orders and complying with mandated health requirements
- Prepare food and beverage items for the purpose of meeting projected meal requirements
- Respond to inquiries of customers, staff and the public for the purpose of providing information and direction regarding all aspects of the franchise.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Education
A.A. Liberal Arts - General Studies
Pine Manor College
Chestnut Hill, MA12.2003
Skills
- Focus Group Coordination
- Attention to Detail
- Program Monitoring and Tracking
- Role Playing
- Course Materials Development
- Training Method Development
- Leadership Development
References
Available upon request.
Timeline
Field Trainer
Laundromax
08.2023 - Current
General Manager
Laundromax
01.2018 - Current
General Manager
Dangelo
01.2016 - 01.2018
A.A. Liberal Arts - General Studies
Pine Manor College
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