Justine Costello
Pico Rivera,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Whittier Village Pools
Whittier, CA
06.2024 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted in scheduling, rescheduling, and canceling appointments for customers.
- Answered incoming calls from potential new customers and existing customer inquiries.
- Maintained work area and kept cash drawer organized.
Customer Service Associate- Lumber Department
Lowe's Home Improvement
Pico Rivera, CA
04.2019 - 11.2023
- Provided professional customer service by helping customers and contractors find the products they are interested in and explained how the products work. Answered questions about store promotions and welcomed customers upon entry in a friendly manner.
- Executed tasks in the lumber department by operating the cash register, answering incoming calls, labeling inventory, restocking store inventory, and ensuring the department's cleanliness at all times.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Associate
Armani Exchange
Pico Rivera, CA
03.2017 - 04.2019
- Provided product recommendations based on customer needs.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Updated databases with new and modified customer data.
Education
High School -
Ruben Salazar High School
Pico Rivera, CASkills
- Time management
- Leadership
- Critical thinking
- Customer Service
- Scheduling
- Money handling
- Appointment scheduling
Timeline
Customer Service Representative
Whittier Village Pools
06.2024 - Current
Customer Service Associate- Lumber Department
Lowe's Home Improvement
04.2019 - 11.2023
Customer Service Associate
Armani Exchange
03.2017 - 04.2019
High School -
Ruben Salazar High School
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