Justine Cunningham
Washington DC,DC
Summary
Highly organized individual with strong interpersonal skills seeking to secure a challenging and rewarding position where my skills will be utilized to their fullest potential and produce continual experience and growth opportunities. Enthusiastic, committed, and dedicated to world class customer service and performance excellence. Well-developed professional organizational and time management skills including the ability to coordinate workflow, determine priorities, meet deadlines, and effectively balance competing demands within a busy environment.
Overview
13
13
years of professional experience
Work History
Tech Expert
Apple Carnegie Library
09.2017 - 10.2023
- Engaging my environment in ways that enrich lives.
- Interacting with customers to bridge the gap between technology and people
- Utilizing feedback, prior work experience, and enthusiasm to develop my team
- Consistently deliver excellent customer service using technical expertise as well as empathy
- Setting and reaching personal daily goals, and always looking for ways to improve
- Providing support to new team members as well as seasoned team members
- Maintain understanding of troubleshooting for MacOS and iOS
- Work with various cellular carriers providing support Apple engineering teams to report systematic failures and bugs with devices
- Physical repair of mobile phones.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Catering
Inova Mt. Vernon Hospital
07.2013 - 04.2016
- Developed and complied with dietary restrictions on special or modified diets to ensure optimal food preferences were met within guidelines of diet order limitations.
- Offered alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences.
- Maintained accurate and current information for each patient’s diet restrictions; adhered to facility confidentiality and patient’s rights policy as outlined in the facility’s HIPAA policies and procedures
- Exhibited friendly and caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds, and retrieving trays
- Communicated any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures
- Complied with federal, state and local health and sanitation regulations and department sanitation procedures ensuring a sanitary working environment
- Followed hazard analysis and critical control point guidelines when assembling and distributing food supplies
- To increase performance and efficiency, trained all new hires on daily operating regulations and guidelines
Server
Max’s Restaurant
10.2013 - 11.2014
- Precisely described menu items, ingredients, and special offerings and appropriately identified wine parings to drive sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Proactively prepared for large parties and reservations; anticipated planning and staffing needs
- Trained new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols; mentored closely to improve performance
Server
Uncle Julio’s Restaurant
03.2012 - 06.2013
- Demonstrated genuine hospitality while greeting and establishing a rapport with guests
- Consistently exceeded daily sales targets by skillfully promoting items on beverage lists and weekly restaurant specials
- Delivered excellent dining experience through exceptional customer service, evidenced by a high number of regular patrons requesting to be seated in my section
- Provided prompt courteous and reliable service with a customer focused attitude
- Performed all transactions in cordial, efficient, and professional manner
Retail Sales Associate
Nordstrom
01.2011 - 08.2011
- Built relationships with customers by attending to their individual shopping needs; recommended merchandise, placed special orders, and called other stores to find desired items
- Provided honest feedback and guidance to customers on style, current trends, and fit
- Greeted customers in a timely fashion while quickly determining their needs; maintained knowledge of all current sale, promotions, and policies
- Collaborative team member by keeping the Department customer ready, including restocking, re-merchandising, displays, price markdowns, merchandise transfers, and light cleaning as required
- Administered all point of sale opening and closing procedures regarding payment, exchanges, and security practices
- Recognized by senior associates for my competitive drive and entrepreneurial confidence
Education
Bachelor of Science - Psychology
University of The District of Columbia College
Washington, DC2025
Skills
- Superior communication skills; articulate in person and in writing
- Exceptional work ethic with strong appreciation for punctuality and attendance, demonstrative work effectiveness, and commitment to task completion
- Self-starter with ability to work independently or collaboratively in a multi-disciplinary team
- Ability to positively and proactively handle customer concerns and prioritize multiple tasks in fast-paced environments
- High level of comfort working with diverse populations; demonstrated ability to develop relationships with customers and coworkers
- Expert in Microsoft Office suite, SharePoint, and Google web-based products
- Proven ability to set and achieve sales goals
- Solid organizational and follow-through skills
- Strong interpersonal and networking skills
- Customer Communication and Empathy
Timeline
Tech Expert
Apple Carnegie Library
09.2017 - 10.2023
Server
Max’s Restaurant
10.2013 - 11.2014
Catering
Inova Mt. Vernon Hospital
07.2013 - 04.2016
Server
Uncle Julio’s Restaurant
03.2012 - 06.2013
Retail Sales Associate
Nordstrom
01.2011 - 08.2011
Bachelor of Science - Psychology
University of The District of Columbia College
Similar Profiles
JAY ROSSJAY ROSS
Senior Manager at AppleSenior Manager at Apple
Quentin FlemonsQuentin Flemons
FWE Specialist at Apple Store Carnegie LibraryFWE Specialist at Apple Store Carnegie Library
Kerry OberstKerry Oberst
Clerk/Customer Service Representative at Carnegie LibraryClerk/Customer Service Representative at Carnegie Library