Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine De La Cruz

Fort Drum,NY

Summary

At Altamaha Federal Credit Union, I excelled as a Teller Supervisor, enhancing staff training and customer engagement. I adeptly managed cash, ensuring operational efficiency and compliance. My leadership significantly improved service quality and team professionalism, embodying key skills in cash management and ethics. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Teller Supervisor

Altamaha Federal Credit Union
04.2022 - 03.2024
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.

Education

Associate of Arts -

Pierce College
Puyallup, WA
02-2014

Skills

  • Cash handling and management
  • Customer Engagement
  • Professionalism and Ethics
  • Staff Training and Development
  • Cash auditing
  • Customer Service

Timeline

Teller Supervisor

Altamaha Federal Credit Union
04.2022 - 03.2024

Associate of Arts -

Pierce College
Justine De La Cruz