Justine Delio
San Anselmo,CA
Summary
Detail-oriented and motivated professional with extensive experience in retail management, merchandising, and inventory management. Proven track record in developing and executing merchandising strategies that drive sales and enhance customer experience. Strong skills in vendor relations, inventory oversight, and visual merchandising, with a keen eye for emerging trends and market demands. Ready to leverage my expertise in a dynamic Merchandise Coordinator role.
Overview
16
16
years of professional experience
Work History
Area Manager
The STILL Collective
San Anselmo, CA
04.2024 - Current
- Oversee multiple store locations, ensuring consistency in merchandising, inventory management, and customer experience across the brand.
- Lead and train store teams to execute corporate strategies, resulting in improved sales performance and customer satisfaction.
- Collaborate with buying and merchandising teams to select products that align with market trends and brand identity.
- Oversee inventory management and purchasing decisions, utilizing sales data and market trends to guide these processes.
Manager
Shoppe Amber Interiors
Larkspur, CA
11.2022 - 01.2024
- Prepare staff work schedules and assign team members to specific duties.
- Create retail displays to highlight particular products and drive sales according to corporate strategy.
- Enforce customer service standards and resolve customer problems to uphold quality service.
- Communicate company directives and programs to associates and ensured all follow-up items are completed accurately and timely.
- Inspire employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Manage inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Longway
San Anselmo, CA
09.2020 - 11.2022
- Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
- Respond to client queries and maintain strong relationships with vendors.
- Supervise inventory management to ensure store shrink is at or below company target
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Improved inventory turns and cycle count accuracy with tactical buying methods.
Keyholder/Visual Merchandiser
Frame Denim
San Francisco, CA
09.2017 - 03.2020
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Managed the implementation and maintenance of all merchandising/ visual directives by ensuring the selling floor was neat, organized, stocked and reflected the correct visual image at all times.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Partnered with store leadership team to learn and understand management processes and reports.
- Worked within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team.
- Assisted in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
Manager/Buyer's Assistant
Spyder Surfboards
Hermosa Beach, CA
06.2009 - 07.2016
- Maintained store staff by recruiting, orienting, and training employees.
- Coached, managed, and developed teams to provide exceptional service and achieve sales goals.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Applied well-developed communication, interpersonal, and collaboration skills to build effective working relationships with vendors and partners.
- Assisted Buyer in selecting vendors based on product quality, price, availability and delivery date.
- Maintained accurate records of all vendor information including contracts, invoices, order confirmations and other documents.
Skills
- Merchandising Strategy
- Inventory Management
- Sales Analysis & Forecasting
- Product Selection & Buying
- Visual Merchandising
- Customer Relationship Management
- Trend Analysis
- Team Collaboration & Leadership
- Retail Operations
- Written and Verbal Communication
- Administration and Reporting
- Verbal and Written Communication
- Vendor Relations & Negotiations
Timeline
Area Manager
The STILL Collective
04.2024 - Current
Manager
Shoppe Amber Interiors
11.2022 - 01.2024
General Manager
Longway
09.2020 - 11.2022
Keyholder/Visual Merchandiser
Frame Denim
09.2017 - 03.2020
Manager/Buyer's Assistant
Spyder Surfboards
06.2009 - 07.2016
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