Justine DiCarlo

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained electronic and paper files. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

• Enhanced customer experience by implementing a welcoming and efficient reception process.
• Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
• Exhibited professionalism and composure in stressful circumstances.
• Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
• Organized office events and meetings, ensuring seamless execution and participant satisfaction.
• Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.

Started out in entry level data entry position. Verified that information in the computer system was up-to-date and accurate. Worked my way up in company through all of the office positions including Customer Service Coordinator to Office Manager. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues.Assisted with payroll preparation and entered data into cumulative payroll document.Addressed negative customer feedback immediately.Provided a high level of product and leadership support to representatives and clients.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Maintained computer and physical filing systems.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

• Communicated with managers of other departments to maintain transparency.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Led a team of professionals to consistently achieve or exceed performance targets.
• Prepared annual budgets with controls to prevent overages.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.