Justine Douglas
Nederland,TX
Summary
Dynamic manager with a proven track record at Pappadeaux's Seafood Kitchen, excelling in marketing and staff management. Leveraged data analysis to enhance operational efficiency and fostered a culture of safety and engagement. Successfully improved customer relations, driving business growth and achieving ambitious performance targets.
Overview
14
14
years of professional experience
Work History
Manager
Pappadeaux's Seafood Kitchen
09.2019 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for staff.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback.
Manager
Saltgrass Steakhouse
09.2017 - 09.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager
Lupe Tortilla
07.2014 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed and maintained relationships with customers and suppliers through account development.
Waitress
Cafe Del Rio
02.2012 - 07.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Hamshire-Fannett High School
Hamshire, TX06.2011
Skills
- Marketing
- Schedule preparation
- Customer service
- Safety procedures
- Inventory management
- Networking strategies
- Policy and procedure development
- Data analysis
- Staff management
Timeline
Manager
Pappadeaux's Seafood Kitchen
09.2019 - Current
Manager
Saltgrass Steakhouse
09.2017 - 09.2019
Manager
Lupe Tortilla
07.2014 - 09.2017
Waitress
Cafe Del Rio
02.2012 - 07.2014
High School Diploma -
Hamshire-Fannett High School