JUSTINE Faulkner
Albany,NY
Summary
Customer service offering a positive attitude and flexible schedule. Works well independently or with others as a team. Hardworking customer service with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness. Experienced customer service professional with strong leadership and relationship-building skills. History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using Excel to create and update tracking spreadsheets.
Overview
7
7
years of professional experience
Work History
Collection Technician Specialist 2. Team Lead
American Redcross
06.2020 - Current
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Contributed to the team''s overall success by sharing insights and expertise, fostering a collaborative and supportive work environment.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
Call Center Customer Service Representative
Maximus
04.2019 - 06.2020
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Contributed to company achieving and holding industry-leading customer service ratings
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Call Center Customer Service Representative
Aerotek
10.2018 - 09.2019
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Communicated with vendors regarding back order availability, future inventory and special orders
- Contributed to company achieving and holding industry-leading customer service ratings
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated customers how to use company systems, complete forms and obtain desired services
- Resolved customer complaints and addressed emergency requests and needs
Customer Service Representative
Davis Vision Center
12.2018 - 03.2019
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Provided ongoing guest service, including provider services information on patient
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Provided elevated customer experience to generate loyal clientèle
- Answered customer questions regarding merchandise and pricing
- Documented all customer inquiries and comments thoroughly and quickly
- Maintained user account data by initiating account access and establishing in database
- Educated customers on product and service details and information
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Crew Member
Wendy's
10.2017 - 10.2018
- Cleaned offices and common areas, emptied trash and restocked supplies in the restrooms
- Utilized all machinery and equipment while observing various safety precautions and practices
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Pleasantly and courteously interacted with customers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Prepared fountain drinks and ice cream items
- Prepared all food orders within a 2-3 minute time frame
- Assembled food orders while maintaining appropriate portion control
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
- Strictly followed all cash, security, inventory and labor policies and procedures
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
Skills
- Organization skills
- Customer Service
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Data entry skills
- Documentation skills
- Professional ethics
- Team building
- Professionalism
- Time management abilities
Timeline
Collection Technician Specialist 2. Team Lead
American Redcross
06.2020 - Current
Call Center Customer Service Representative
Maximus
04.2019 - 06.2020
Customer Service Representative
Davis Vision Center
12.2018 - 03.2019
Call Center Customer Service Representative
Aerotek
10.2018 - 09.2019
Crew Member
Wendy's
10.2017 - 10.2018
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