Justine Freidel
South Elgin,IL
Summary
Proven track record in materials transport and administrative support, demonstrated at DoorDash where efficiency and route optimization led to on-time deliveries and enhanced customer satisfaction. Skilled in clerical support and team collaboration, adept at creating positive customer experiences and streamlining office operations. Excel in leveraging strong organizational and interpersonal skills to achieve results.
Overview
16
16
years of professional experience
Work History
Driver
DoorDash
09.2022 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
Front Desk Receptionist
Fox Valley Orthopedics
08.2016 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected insurance copays, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Logistics Support
Booking-it LLC
08.2015 - 08.2016
- Assisted in packing books to send into Amazon.
- Sorted through multiple tabs on computer software to support purchases of inventory.
- Opened books through USPS deliveries daily.
Receptionist
Village of Bourbonnais
06.2012 - 06.2014
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Used Merchant Capture System to scan checks.
Aide
Dorothy Rice
08.2012 - 12.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered caring companionship and emotional support.
- Purchased and prepared meals for the week.
- Performed light cleaning tasks for a small apartment.
Cashier
Buffalo Wild Wings
06.2011 - 12.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Seated patrons based on guest preferences and seating availability.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided patrons with estimated waiting times during peak service hours.
Associate
Rue21
09.2008 - 08.2011
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Women`s Ministry
Moody Bible Institute
Chicago, IL05.2015
High School Diploma -
Bradley Bourbonnais Community High School
Bradley, IL05.2010
Skills
- Materials Transport
- Administrative Support
- Clerical Support
- Team Collaboration
- Server Support
- Telephone reception
Timeline
Driver
DoorDash
09.2022 - Current
Front Desk Receptionist
Fox Valley Orthopedics
08.2016 - 12.2016
Logistics Support
Booking-it LLC
08.2015 - 08.2016
Aide
Dorothy Rice
08.2012 - 12.2012
Receptionist
Village of Bourbonnais
06.2012 - 06.2014
Cashier
Buffalo Wild Wings
06.2011 - 12.2011
Associate
Rue21
09.2008 - 08.2011
Bachelor of Arts - Women`s Ministry
Moody Bible Institute
High School Diploma -
Bradley Bourbonnais Community High School