JUSTINE GAGNON
Clarksburg,MD
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in clinical care, patient education, and communication .
Overview
10
10
years of professional experience
Work History
Nurse Clinical Coordinator, Team Lead
Children's National Health System
02.2020 - Current
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care for patients traveling for highly specialized pediatric multidisciplinary care from around the world.
- Educated patients and families on treatment, expected outcomes and discharge instructions, serving as advisory resource to patients and families to facilitate recovery.
- Founding member of a new multidisciplinary program as well as a transitional care program between two hospital systems. Integral in the development and reassessment of many new policies, procedures, and processes.
- Managed outpatient triage for patients seeking clinical recommendations.
- Provided clinical care to pediatric surgical patients in an outpatient setting.
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Investigated and resolved issues affecting department operations and patient care.
- Oversaw training, staffing and education of all nurses.
- Responsible for nursing workflow division and creation of the nursing schedule and ensuring appropriate staffing and coverage for absences.
- Performed performance evaluations of assigned nursing staff.
Nursing Shift Coordinator
Children's National Health System
07.2017 - 01.2020
- Provide leadership through coordination of clinical services throughout each shift, including monitoring census and adjusting staffing to develop optimal patient assignments with appropriate and safe patient ratios on a 31-bed acute care pediatric surgical specialty unit
- Provide clinical support and act as a resource to nursing staff to provide safe and efficient patient care
- Respond to emergency situations with direct and appropriate actions and support the bedside RN in order to prevent complications and improve outcomes
- Participate in the selection, training, development, mentorship, and evaluation of new nurses and ancillary staff
- Regularly round on the unit to interact with patients and their families and identify opportunities to improve the patient experience
- Advocate for patients and their families
- Encourage and facilitate effective communication between the multidisciplinary care team
- Work with central staffing and bed control to facilitate safe and timely admissions and transfers.
Registered Nurse
Children's National Health System
07.2013 - 07.2017
- Provided direct nursing care to infants, children, and adolescents on a 31-bed acute care surgical specialty unit
- Managed the nursing care for children being treated by many specialties including: Trauma/Burn, General Surgery, Orthopedics, Urology, Plastic Surgery, Hospitalist services, and Hematology
- Acted as primary preceptor for new graduate nurses during their three-month orientation period
- Effectively communicated with patients and their families throughout treatment to provide family-centered care
- Conducted thorough and comprehensive patient assessments to determine patient status and the need for further intervention/escalation of care
- Indicated appropriate and measurable patient goals and administer fitting nursing and medical interventions to obtain goals
- Evaluated response to interventions, patient outcomes, and identified the need for additional resources and advocated for interdisciplinary involvement when appropriate.
Education
Bachelor of Science - Nursing
University of Maryland, School of Nursing
Baltimore, MD05.2013
Bachelor of Science - Psychology
Clemson University
Clemson, SC05.2011
Skills
- Multidisciplinary Team Collaboration
- Process Improvements
- Direct Patient Care
- Clinical Inventory Control
- Staff Development
- Patient Care Planning
- Staff Scheduling
- Clinical Education
- Patient Education
- Patient Relations
- Patient Relationship Management
Certifications Licensure
- REGISTERED NURSE, District of Columbia, RN1030272, 06/2020
- BLS Certification
Timeline
Nurse Clinical Coordinator, Team Lead
Children's National Health System
02.2020 - Current
Nursing Shift Coordinator
Children's National Health System
07.2017 - 01.2020
Registered Nurse
Children's National Health System
07.2013 - 07.2017
Bachelor of Science - Nursing
University of Maryland, School of Nursing
Bachelor of Science - Psychology
Clemson University
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