Justine Gonzalez

Waterbury,CT

Summary

Proven achiever with a strong background in customer service and business development, demonstrated at Tooth Fairy Pediatric Dental where I secured vital treatment coverages and streamlined the check-in process. Skilled in Dentrix Software and adept in advertising techniques, I excel in enhancing customer experiences and operational efficiency. My leadership at Journeys Kidz, coupled with a keen understanding of reporting and scene blocking, drives substantial business growth.

Overview

years of professional experience

Certification

Work History

Front Desk Receptionist / Insurance Coordinator

Tooth Fairy Pediatric Dental

01.2024 - 09.2024

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Scheduled, coordinated and confirmed appointments and meetings.
Highly experienced with Dentrix Software *Appointment books, Treatment planning and more*
Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
Verified insurance and communicated coverage to staff and patients.

Assistant Manager

Journeys Kidz

10.2021 - 01.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Sales Associate

Build A Bear Workshop Inc

08.2018 - 02.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.

Sales Lead Keyholder

Bed Bath & Beyond

12.2016 - 04.2018

Completed store opening and closing procedures.
Trained and mentored new employees.
Opened and closed store Number days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Improved customer service by projecting friendly and knowledgeable attitude.

Education

Medical Assistant - Medical Assisting

Mildred Elley

Albany, NY

06.2021

Skills

Business Development Understanding
Reporting

Advertising Techniques
Scene Blocking