Justine Gorreck
Manchester
Summary
Professional and friendly, possessing strong communication skills that allow for excellence in any environment. Adept at multitasking in fast-paced settings, known for attention to detail and organizational abilities. Years of experience in the helping profession have developed a deep understanding of patient care and clinical operations, making a valuable asset to healthcare teams. Effective communication and administrative skills enhance patient experiences, while knowledge of medical protocols and procedures ensures the smooth functionality of clinics.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Catholic Medical Center-New England Heart Inst.
09.2022 - 03.2025
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Kept an accurate patient medical record in EMR and adhered to all HIPPA laws.
- Interviewed patient and documented vital signs, histories and verified all medications.
- Refilled medications following appropriate physician guidelines.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Scheduled everyday assignments for the Certified Medical Assistants to create a smooth rooming process to keep everyone on task for the doctor, which led to greater patient satisfaction.
- Educated patients on how to take the injectable medications as well as doing the first injection with the patient.
- Worked with the maintenance team to repair equipment in a timely manner.
- Kept an accurate patient medical record in EMR and adhered to all HIPPA laws.
Medical Assistant II
Elliot Hospital (Elliot General, Vascular and Thoracic Surgery)
01.2011 - 09.2022
- Update records in Epic, EHR system, carefully protecting patient information and verifying data
- Contribute to smooth patient flow through skills in records management and task prioritization
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean
- Patient intake, including vital signs, allergy, medication and history documentation
- Assist surgeons with in-office procedures such as, excision of lipoma and cyst removal, along with vascular procedures such as sclerotherapy and thrombectomies
- Set up sterile trays for procedures
- Assist in procedures for surgeons, passing instruments and sutures
- Help patients feel comfortable and answering routine questions
- Collect specimens, documenting, and bringing the specimens to the laboratory
- Minor wound care
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean
- Keep equipment ready for safe patient use through scheduled cleaning and sterilization
Medical Assistant
Southern Maine Medical Center, General Surgery
01.2008 - 01.2009
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Supported patient care by obtaining laboratory and x-ray reports, hospital notes, and other pertinent data
- Completed intakes, including measuring vital signs and documenting symptoms
- Responsible for assisting the provider, rooming patients and in-office procedures
- Responsible for scheduling surgeries and diagnostic tests
- Updated records in Epic, EHR system, carefully protecting patient information and verifying data
Medical Assistant Manager
Omer Thibodeau, M.D., General Surgeon, retired
01.1994 - 01.2008
- Directed and conducted all aspects of a busy surgeon practice
- I was a solo employee for a very busy general surgeon
- Completed all tasks promptly and with minimal oversight
- Responsible for scheduling appointments, tests and surgeries
- Prescription renewal
- Prepared treatment rooms for patient examinations, keeping rooms neat and clean
- Completed instrument sterilization
- Completed intakes, including measuring vital signs and documenting symptoms
- Completed all patient billing and collections
- Contributed to smooth patient flow through skills in records management and task prioritization
Medical Billing Manager
J. Michael Hogan, M.D., Orthopaedic Surgeon, retired
01.1983 - 01.1994
- Motivated employees to continuously grow
- Empowered employees to independently resolve problems and disputes
- Supervised work of office, administrative, and patient care employees
- Developed and enhanced policies covering administrative processes
- Preserved customer loyalty by quickly resolving complaints
- Completed all tasks promptly and with minimal oversight
- Contributed ideas for improving work processes
- Kept all areas clean, organized and in line with company professional standards
- Responsible for all coding, billing and account collection
- Strengthened budget planning
Education
BA of Science - Psychology
Hesser College
01.2011
Skills
- Excellent patient rapport
- Vital sign documentation
- Procedure assistance and rooming patients with no or little error
- Patient flow management
- Specimen collection
- Equipment sterilization
- Critical thinking
- Cultural awareness
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
Certification
BLS certification
Timeline
Lead Medical Assistant
Catholic Medical Center-New England Heart Inst.
09.2022 - 03.2025
Medical Assistant II
Elliot Hospital (Elliot General, Vascular and Thoracic Surgery)
01.2011 - 09.2022
Medical Assistant
Southern Maine Medical Center, General Surgery
01.2008 - 01.2009
Medical Assistant Manager
Omer Thibodeau, M.D., General Surgeon, retired
01.1994 - 01.2008
Medical Billing Manager
J. Michael Hogan, M.D., Orthopaedic Surgeon, retired
01.1983 - 01.1994
BA of Science - Psychology
Hesser College
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