Justine Grant
Apopka,FL
Summary
Dedicated professional with a proven track record at AdventHealth, adept in critical thinking and relationship building. Excelled in staff training and patient account management, achieving seamless transitions and enhanced collection outcomes. Skilled in communication and adaptability.
Overview
11
11
years of professional experience
Work History
Consumer Access- Pre-Registration
AdventHealth
06.2022 - Current
- Managed patient accounts, ensuring accurate records and determining self-pay discounts.
- Partnered with cross-functional teams to ensure seamless coordination for patients with non-contracted insurances.
- Explain in detail to patients their insurance benefits, including how copays and co-insurance works.
Consumer Access- Lead
AdventHealth
10.2021 - 06.2022
- Assisted in the opening of the free standing ED location.
- Trained new hires and any reps that needed additional training.
- Completed monthly ICARE audits.
- Completed daily account audits.
- EPIC super user- trained all reps on my team on how to use EPIC in the ED.
- Assisted in transition from Cerner to EPIC.
- Led monthly initiatives with strategic incentives to drive performance and enhance collection outcomes.
Consumer Access- Senior Benefit Advisor
AdventHealth
05.2021 - 11.2021
- Created estimates for patients that were currently admitted.
- Reviewed benefits with patients and attempted collections.
- Trained new hires in the emergency department and imagining.
Consumer Access
AdventHealth
12.2017 - 05.2021
- Surgery/Inpatient- Completed time of service registrations and collections.
- Pain Management- Created estimates and ran patients benefits, scheduled appointments, worked closely with authorization team to obtain authorizations, assisted doctor with any front office needs.
- Emergency Department- Quick registered patients checking in, created estimates and reviewed benefits with patients, attempted collections with each patient.
- Imaging-Completed time of service registrations and collections.
- Labor and Delivery- Quick registered patients.
Receptionist
Florida Hospital Medical Group
09.2016 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist- Lead
Cardiovascular Associates
11.2013 - 09.2016
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Obtained authorizations when needed.
- Corresponded with workman's comp clients and attorney's through email, telephone, or postal mail.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05.2006
CNA Certificate -
Cambridge
Orlando, FL01.2014
Skills
- Critical thinking
- Problem resolution
- Relationship building
- Staff training
- Communication skills
- Adaptability
Timeline
Consumer Access- Pre-Registration
AdventHealth
06.2022 - Current
Consumer Access- Lead
AdventHealth
10.2021 - 06.2022
Consumer Access- Senior Benefit Advisor
AdventHealth
05.2021 - 11.2021
Consumer Access
AdventHealth
12.2017 - 05.2021
Receptionist
Florida Hospital Medical Group
09.2016 - 12.2017
Receptionist- Lead
Cardiovascular Associates
11.2013 - 09.2016
High School Diploma -
Osceola High School
CNA Certificate -
Cambridge