Justine Grech
Queens,NY
Summary
Results-driven professional with over 15 years of experience in administrative and management support. Expertise in payroll management, team leadership, and customer service, consistently delivering high-quality outcomes under pressure. Proven ability to anticipate leadership needs and implement strategic improvements, ensuring operational excellence and customer satisfaction. Skilled in managing multiple tasks and meeting tight deadlines while addressing systemic issues effectively.
Overview
14
14
years of professional experience
Work History
City Marshal Assistant
New York City Marshal
New York, New York
05.2025 - Current
- Coordinated logistics for event setups and crowd management efficiently.
- Resolved customer issues promptly, promoting high satisfaction with knowledgeable service.
- Identified customer needs quickly to enhance experience during interactions.
- Collaborated with diverse teams to achieve goals and address product-related concerns.
- Delivered exceptional service in face-to-face and phone interactions with customers.
- Contributed innovative solutions that improved team performance and outcomes.
- Executed day-to-day responsibilities accurately, ensuring operational efficiency.
Office Administrator
Primary Health Care
Gozo , Malta
04.2024 - Current
- Check in patients into the computer system
- Greet and respond to patients that come into the health clinic
- Handle multiple phone lines & direct calls to correct Doctors & Nurses; Answer telephone calls with medical questions, and provide medical advice as needed
- Maintains patient records and orders supplies as needed
Human Resources
Karkanja Property Developments Ltd.
Gozo , Malta
12.2021 - 03.2024
- Responsible for managing every aspect of the employment process including orientation
- Entered payroll for 70 + employees for their monthly wages, application enrollment for EU & Non-EU nationals, and training new staff members
- Handle all applications for new employees, including the application process for foreign workers and their residency.
- Checking and updating all attendance records
- Monitor health & safety reports and liaise with the H&S officers and project managers
- Time-management skills
- Verbal and written communication
- Teamwork and collaboration
- Employee relations and complaints from both clients & employees.
- Updated company policies and procedures to meet changing regulations and ensure compliance with labor laws.
Office Administrator
Karkanja Property Developments Ltd.
Gozo, Malta
06.2020 - 12.2021
- Streamlined office operations by expertly managing incoming calls and prioritizing customer service excellence.
- Skillfully resolved customer complaints and efficiently processed invoicing and payroll for a team of 65 employees.
- Conducted comprehensive clerical and administrative duties, including property showings, permit acquisition, and service applications for new clients.
- Enhanced office productivity through diligent management of emails, visitor reception, and coordination of meetings and appointments.
- Demonstrated meticulous attention to detail in preparing critical documents for sales agreements and contracts.
- Executed monthly payroll preparation with precision and timeliness.
- Employed strategic planning to optimize scheduling for meetings and appointments.
- Showcased exceptional time-management skills to meet tight deadlines and organizational goals.
- Communicated effectively with strong verbal and written abilities.
- Applied critical thinking to navigate complex tasks and maintain a detail-oriented approach.
Assistant Finance Coordinator
Kempinski Hotel
Gozo, Malta
07.2019 - 03.2020
- Spearheaded customer service operations for the Engineering department, ensuring top-tier responsiveness for all maintenance-related inquiries.
- Expertly managed purchase orders, invoicing, and payroll, maintaining financial accuracy and efficiency.
- Fostered a hospitable atmosphere for both visitors and staff, contributing to a positive workplace culture.
- Maintained seamless vendor-client relations through proactive communication and swift issue resolution.
- Orchestrated the coordination of phone calls, invoices, and payments, streamlining departmental processes.
- Diligently prepared weekly and monthly timesheets and rosters, optimizing the Engineering department's resource allocation.
Office Manager
Stern Projects LLC
New York, United States
09.2011 - 11.2018
- Streamlined administrative operations for a bustling construction management firm, supporting both the principal and finance manager with a range of tasks.
- Managed daily office workflows, ensuring timely completion of deliverables and diligent follow-up on pending matters.
- Fostered a welcoming atmosphere for guests and clientele, adeptly overseeing the reception area.
- Boosted client satisfaction through proactive communication and swift resolution of concerns.
- Enhanced operational efficiency by developing and instituting an electronic filing system.
- Crafted and managed complex spreadsheets using advanced Excel features to generate detailed reports and organize data.
- Provided pivotal support for project initiatives, overseeing objectives, generating reports, analyzing project data, and fulfilling additional responsibilities as assigned by project managers.
- Optimized meeting productivity and cost-efficiency by coordinating logistics, preparing materials, and setting up conference spaces.
Education
High school diploma -
St. Francis Prepatory Highschool
Queens01-2007
Skills
- Work ethic
- Event coordination
- Customer service
- Patient management
- Interpersonal skills
- Time management
- Leadership
- Decision making
- Conflict resolution
- Creativity
- Critical thinking
- Microsoft Office Suite
- Computer proficiency
- Multitasking ability
- Team collaboration
- Quick learner
- Adaptability
- Pressure management
- Communication skills
- Customer service excellence
- Coordination expertise
- Administrative operations
- Payroll management
- Dedication and hard work
- Team leadership
- Human resources knowledge
- Labor relations expertise
- Self-motivation
- Professional development knowledge
Languages
- English
- Maltese
- Spanish
Timeline
City Marshal Assistant
New York City Marshal
05.2025 - Current
Office Administrator
Primary Health Care
04.2024 - Current
Human Resources
Karkanja Property Developments Ltd.
12.2021 - 03.2024
Office Administrator
Karkanja Property Developments Ltd.
06.2020 - 12.2021
Assistant Finance Coordinator
Kempinski Hotel
07.2019 - 03.2020
Office Manager
Stern Projects LLC
09.2011 - 11.2018
High school diploma -
St. Francis Prepatory Highschool
Similar Profiles
Tonya BrittonTonya Britton
Commissioner Of Deeds at Tony Diglio/Syracuse City MarshalCommissioner Of Deeds at Tony Diglio/Syracuse City Marshal
Jacqueline DavidJacqueline David
Universal Pre-K Proposal Evaluator at New York City Department Of Education, New YorkUniversal Pre-K Proposal Evaluator at New York City Department Of Education, New York
Gladys MartinezGladys Martinez
Educational Associate at New York City Department Of Education, New YorkEducational Associate at New York City Department Of Education, New York
Jeffrey LinaresJeffrey Linares
Line Aircraft Maintenance Technician at American AirlinesLine Aircraft Maintenance Technician at American Airlines
Qwadaryl HaltiwangerQwadaryl Haltiwanger
Lease Operator at Triton LogisticsLease Operator at Triton Logistics