Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Justine Hamilton

Ogden

Summary

Dynamic professional with extensive experience at the IRS, excelling in problem-solving and customer service. Recognized for enhancing operational efficiency and fostering teamwork. Proven ability to manage high-stress situations while maintaining professionalism. Committed to continuous learning and attention to detail, ensuring accuracy in work.

Overview

8
8
years of professional experience

Work History

General Tax Clerk/ Lead Clerk

Internal Revenue Service, IRS
02.2023 - Current
  • Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and /or business returns.
  • Identifies missing and incorrect, and unrecognizable data and takes appropriate course of action to resolve errors or refers to others for correction.
  • Screens documents, forms, and letters addressed or routed to various offices.
  • Distributes and balances the workload among employees in accordance with established work flow.
  • Instructs employees in specific tasks and job techniques and make available written instructions, reference materials, and supplies
  • Resolves simple, informal complaints of employees and refer others to supervisor.

Customer Service Representative

Mountain Alarm
10.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Processed payments made for service supplied for customer monitoring systems.

Barista

Starbucks
07.2022 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Starbucks Barista

Sodexo USA
03.2022 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Sales Floor Associate

Walmart
02.2018 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Created personalized shopping experiences for clients through attentive service during one-on-one consultations.

Cashier

Burger King
06.2017 - 02.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

GED -

Two Rivers Highschool
Ogden,Ut
02-2022

Skills

  • Strong communication skills
  • Organizational growth
  • Professionalism and integrity
  • Continuous learning attitude
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Reliability

Accomplishments

I strive to be the best at everything I do in life. As such, I work very hard. Within my first year at the IRS I became an Onsite Job Instructor. In my second year I became a Backup Lead and would later be asked to fill a seasonal Lead position. I also became a Class Room Instructor in addition to my other duties. During my second year I also received 3 performance awards and was elected for these awards by not only my manager but fellow colleagues.


I am a student at Weber State University and am currently working towards a Bachelors degree in Environmental Science.

Timeline

General Tax Clerk/ Lead Clerk

Internal Revenue Service, IRS
02.2023 - Current

Customer Service Representative

Mountain Alarm
10.2022 - 12.2022

Barista

Starbucks
07.2022 - 10.2022

Starbucks Barista

Sodexo USA
03.2022 - 05.2022

Sales Floor Associate

Walmart
02.2018 - 02.2022

Cashier

Burger King
06.2017 - 02.2018

GED -

Two Rivers Highschool

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