Justine Hanson
Plover,WI
Summary
Driven loan servicing professional prepared to excel in managing loan portfolios and ensuring compliance. Strong focus on team collaboration, problem-solving, and adapting to changing needs. Skilled in loan processing, customer service, and financial analysis. Reliable and goal-oriented with consistent track record of achieving results.
Overview
13
13
years of professional experience
Work History
Specialty Servicing Technician
Associated Bank
Stevens Point, WI
06.2024 - Current
- Identify areas for improvement within the loan servicing department, leading to increased efficiency.
- Collaborated with team members to develop and implemented training programs & procedures for new Loan Servicing Specialists, improving processes.
- Processed high risk account transfers to LLC's, Trust's, & Non-Exempt/Exempt Assumption's.
- Mentored new staff, fostering knowledge sharing and skill development within the team.
Construction Loan Servicing
Associated Bank
Stevens Point, WI
08.2019 - 06.2024
- Worked effectively in fast-paced shared mailbox.
- Tracked production totals to improve efficiency and productivity
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new needs within department.
Customer Service Representative
Associated Bank
Stevens Point, WI
10.2015 - 08.2019
- Resolved customer inquiries through efficient communication across multiple channels.
- Facilitated account maintenance and transaction processing to enhance customer satisfaction.
- Trained new staff on customer service protocols, enhancing overall team performance.
- Analyzed customer feedback to identify areas for process improvement and service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
Culver's Restaurant
Stevens Point, WI
03.2013 - 10.2015
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, ensuring adherence to health and safety standards.
- Collaborated with team members to maintain cleanliness and organization in dining and kitchen areas.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Resolved customer issues promptly, fostering a positive dining experience and encouraging repeat visits.
Education
High School Diploma -
Stevens Point Area High School
Stevens Point, WITimeline
Specialty Servicing Technician
Associated Bank
06.2024 - Current
Construction Loan Servicing
Associated Bank
08.2019 - 06.2024
Customer Service Representative
Associated Bank
10.2015 - 08.2019
Crew Member
Culver's Restaurant
03.2013 - 10.2015
High School Diploma -
Stevens Point Area High School