Justine Hollister
Meriden,CONNECTICUT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Meriden, CT
07.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Organized work areas so that everything was easily accessible when needed.
- Verified prescriptions and drug labels, documents and packages.
- Received payment from customers and processed credit card transactions when necessary.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified accuracy of medication labels before they were dispensed to customers.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Mixed pharmaceutical preparations according to written prescriptions.
- Prepared and processed medical insurance claim forms and records.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Provided education materials about medications to patients upon request.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Sales Associate
Tractor Supply
Patterson, NY
11.2022 - 05.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Collected payments and provided accurate change.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Answered store and merchandise questions and led customers to wanted items.
Customer Service Representative
Access Health Connecticut / Faneuil
Bristol, CT
09.2021 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
Education
Associate of Science - SOCIAL WORKER
Post University
Waterbury, CTSkills
- Insurance Billing
- Insurance Verification
- Drug Inventory Control
- Workflow Optimization
- Billing Support
- Regulatory Compliance
- Word Processing
- Data Accuracy
- Verifying Data Accuracy
- Maintains Confidentiality
- Document Processing
- Collecting Information
- Work Prioritization
- Multi-Line Phone Proficiency
- Understands Grammar
- Insurance Processing
- Software Troubleshooting
- Order Processing
- Mail Handling
- Claims Appeal Procedures
- Excellent Communication Skills
- Data Processing
- Office Administration
Timeline
Pharmacy Technician
CVS Pharmacy
07.2023 - Current
Sales Associate
Tractor Supply
11.2022 - 05.2023
Customer Service Representative
Access Health Connecticut / Faneuil
09.2021 - 10.2022
Associate of Science - SOCIAL WORKER
Post University
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