Justine Jackson
Alameda,U.S.A.
Summary
Experienced Assistant Manager with expertise in customer satisfaction, operations, and clerical support. Proven ability to lead teams, manage multiple tasks, and deliver high-quality service. Skilled in handling confidential documents, maintaining accurate records, and ensuring compliance in fast-paced environments. Strong problem-solving, decision-making, and interpersonal skills that drive efficiency and business success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Over Under Sportsbook Lounge
Washington, D.C.
01.2022 - 12.2024
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled accounts payable and receivable, including invoicing, payment processing, and payroll.
- Oversaw accurate handling of monetary exchanges.
- Conducted training and offered staff development opportunities to decrease process lags.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Recorded meeting notes during weekly meetings to support senior management.
Office Administrative Assistant
Center of Regional Economic Competitiveness
Arlington, Virginia
01.2021 - 01.2022
- Provided administrative support to multiple departments within the organization.
- Set up workshops, conferences, and meetings by scheduling and reserving venues, and preparing the necessary supplies needed for the event.
- Prepared documents, invoices and reports as required
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Maintained inventory of supplies, and placed orders when necessary.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to client questions and settled grievances.
Assistant Sales Manager
The Companion Group
Berkeley, California
09.2019 - 08.2020
- Evaluated plans to proactively adjust strategies, and maintain progress against results.
- Facilitated sales presentations to highlight benefits, to grow the consumer base.
- Coordinated with department managers to meet staffing requirements and resource expected demands.
- Collaborated with sales personnel to maintain routine sales, and handle issues.
- Utilized POS systems effectively to process customer orders, invoicing, and transactions.
- Rectified customer complaints regarding sales, product inventory, and service.
Student Services Coordinator
Unitek College
Hayward, California
01.2019 - 10.2019
- Created and maintained confidential student files under HIPAA Regulations.
- Reviewed and authenticated agency-requested student enrollment information.
- Administered admissions testing for prospective students.
- Provided clerical support to multiple department directors
- Communicated important and necessary information by written and/or verbal means to and from students, faculty, and other Unitek staff as assigned.
- Maintained inventory, ordering, and securing of instructional materials, and other miscellaneous supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated successful execution of school graduation along with nurses pinning ceremony.
Restaurant Manager
Pieology Pizzeria
Tamuning, U.S.A.
05.2016 - 11.2018
- Implemented Store policies and created marketing programs designed to increase sales and grow the existing customer base
- Conducted trainings to improve customer service and foster a healthy work culture
- Opened new chain store with modernized systems, processes, and training programs
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
- Performed thorough inventory and accountability for budget control
- Analyzed financial statements to identify areas of improvement or cost savings opportunities
- Managed accounts payable, accounts receivable and payroll
- Created detailed reports on weekly and monthly revenues and expenses
Education
Bachelor of Science - Public Administration
University of Guam
Mangilao, Guam, U.S.A.12-2017
Skills
- Proficient in Microsoft Office Programs
- Composing, editing, proofreading
- Organizational and analytical skills
- Interpersonal and written Communication
- Multi-tasking with detail orientation
- Precision In Work and Data Entry
- Strategic Decision Making
- Prioritization of Tasks
- Leadership and Team Building
- Operations and Account Management
References
Available upon request.
References
References available upon request.
Timeline
Assistant Manager
Over Under Sportsbook Lounge
01.2022 - 12.2024
Office Administrative Assistant
Center of Regional Economic Competitiveness
01.2021 - 01.2022
Assistant Sales Manager
The Companion Group
09.2019 - 08.2020
Student Services Coordinator
Unitek College
01.2019 - 10.2019
Restaurant Manager
Pieology Pizzeria
05.2016 - 11.2018
Bachelor of Science - Public Administration
University of Guam
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