Justine Jayne
Aransas Pass
Summary
Dedicated professional with a strong background in customer service and crisis intervention. Proven ability to enhance guest satisfaction by effectively addressing inquiries and resolving issues.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Olde Towne Cafe
Aransas Pass
05.2024 - Current
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Maintained inventory levels and ordered supplies as needed for kitchen operations.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Ensured compliance with health and safety regulations.
- Maintained accurate records of sales transactions and other financial information.
Behavioral Health Technician
Cenikor
Corpus Christi
11.2023 - 05.2024
- Monitored patient behavior and reported changes to the clinical team.
- Facilitated group therapy sessions under the supervision of licensed staff.
- Documented patient interactions and progress in electronic health records.
- Provided emotional support and crisis intervention to patients as needed.
- Assessed patient behavior, reactions and responses to treatment plans.
- Used Microsoft Word and Excel to chart patients.
Customer Billing Representative
OneSupport
San Marcos
01.2020 - 03.2021
- Performed credit checks on new clients prior to extending services or products.
- Provided excellent customer service by responding promptly to telephone calls and emails from customers seeking assistance with billing questions.
- Handled escalated customer complaints regarding billing issues or discrepancies.
- Ensured compliance with applicable laws, regulations, policies, procedures, guidelines. related to billing activities.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Education
Associate of Applied Science - Music Production
Full Sail University
Winter Park, FL10-2025
High School Diploma -
Ingleside High School
Ingleside, TX06-2016
Skills
- Customer service
- Crisis intervention
- Electronic recordkeeping
- Scheduling and labor control
- Budget administration
References
References available upon request.
Timeline
Assistant Restaurant Manager
Olde Towne Cafe
05.2024 - Current
Behavioral Health Technician
Cenikor
11.2023 - 05.2024
Customer Billing Representative
OneSupport
01.2020 - 03.2021
Associate of Applied Science - Music Production
Full Sail University
High School Diploma -
Ingleside High School