Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Jones

Davenport,FL

Summary

Adept at managing high-stress situations and enhancing customer satisfaction, I leveraged my expertise in call prioritization inbound and outbound sales to significantly increase sales revenue at Alliance One. My proficiency in incident command systems and exceptional stress tolerance ensured swift, effective responses during critical incidents, earning commendations for outstanding performance and empathy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Call Center Representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Telecommunicator

Orange County
05.2023 - 11.2023
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.

Inside Sales Representative

Acosta
09.2022 - 04.2023
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Customer Service Representative

Alliance One
09.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Inside Sales Representative

PepsiCo
05.2019 - 08.2021
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Inside Sales Representative

Crossmark
01.2018 - 04.2019
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.

Education

High School Diploma -

Lake Wales Senior High School
Lake Wales, FL
05.2012

Skills

  • Call prioritization
  • Inbound Customer Service
  • Outbound Sales
  • Public Safety Awareness
  • Stress Tolerance
  • Information Gathering
  • Typing Speed
  • Incident Command System
  • Multi-Line Telephone Systems
  • Knowledge Base

Timeline

Telecommunicator

Orange County
05.2023 - 11.2023

Inside Sales Representative

Acosta
09.2022 - 04.2023

Customer Service Representative

Alliance One
09.2021 - 03.2022

Inside Sales Representative

PepsiCo
05.2019 - 08.2021

Inside Sales Representative

Crossmark
01.2018 - 04.2019

High School Diploma -

Lake Wales Senior High School
Justine Jones