Justine Juarez
West Covina,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chipotle Restaurant
10.2021 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Trained 10+ current employees.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cultivated interpersonal skills by building positive relationships with others.
Estimating Coordinator
Ultimate Removal Inc.
01.2016 - Current
- Frequently used Word processing, Outlook, Excel spreadsheet, database and presentation software.
- Administered, responded to, and extracted data from over 100 emails daily.
- Entered data into databases in a timely and accurate manner.
- Assessed urgency and priorities before accepting or declining appointments and meetings with other contracting companies.
- Conducted research to prepare, gather and proof briefing materials, and agendas for on-site meetings.
- Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties, file organization and research and development.
- Maintain consistency with time management.
Administrative Assistant
FJS Cable Engineering Inc.
07.2014 - 12.2015
- Enter numerical data into databases in a timely and accurate manner.
- Frequently used Word processing, Outlook, and Excel spreadsheet.
- Administered, responded to, and extracted data from 100 emails daily.
- Train new employees on various programs and data entry software.
- Obtain scanned records and upload them into database.
- Organize forms, make photocopies, file records and prepare correspondence and reports.
- Assist with receptionist duties, file organization, and research and development.
- Oversee inventory and office supply purchases.
- Created and maintained databases to track and record customer data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Market Research Analyst
Miranda Mgmt. Group
08.2012 - 07.2014
- Collected data for a wide variety of major automotive manufacturers in the automotive industry.
- Traveled nationally to over 10+ States to meet with clients to continue research for automotive companies.
- Held face-to-face interviews to provide rich data, that offered the opportunity to establish rapport with the interviewees.
- Conducted observational studies help to comprehend complex issues through direct observation and then if possible, asking questions to seek clarification on certain issues.
- Worked closely with clients to identify their needs and challenges and provide a solution oriented approach.
- Cultivate and managed relationships with key clients.
- Analyzed usage patterns to understand ways in which customers used company products and services.
Security for Movie Industry
Trojan Group Inc.
08.2010 - 08.2012
- Displayed absolute discretion at handling confidential information.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Denied entrance to the building to unauthorized persons.
- Supervised a team of 4-8 security personnel.
Education
Sociology
Mt. San Antonio College
Walnut, CASkills
- Customer Assistance
- Staff Training
- Office Administration
- Product Knowledge
- Data Entry
- Research
- Clerical Support
- Appointment Scheduling
Certification
- CNP - Certified Notary Public
Timeline
Certified Trainer
Chipotle Restaurant
10.2021 - Current
Estimating Coordinator
Ultimate Removal Inc.
01.2016 - Current
Administrative Assistant
FJS Cable Engineering Inc.
07.2014 - 12.2015
Market Research Analyst
Miranda Mgmt. Group
08.2012 - 07.2014
Security for Movie Industry
Trojan Group Inc.
08.2010 - 08.2012
Sociology
Mt. San Antonio College