Justine Kalaw

Conscientious Healthcare professional offering over 18 years of experience in fast-paced settings. Competent in organizing charts, patient record management, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with compassionate care to children and their families.

• Administered vaccinations and medications for timely delivery of essential treatments.
• Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
• Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
• Proper recording and documentation of vaccine history
• Determining vaccines to administer for each routine visits and catch up vaccinations for new patients
• Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
• Promoted preventive health measures through educational materials distribution aimed at maintaining children''s overall wellbeing.
• Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
• Maintained accurate patient records, contributing to effective communication among medical team members.
• Increased patient satisfaction by providing compassionate and efficient pediatric care.
• Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
• Educated parents on proper child healthcare practices, promoting overall family wellbeing.
• Enhanced teamwork by providing support to colleagues during busy periods or staff shortage.
• Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
• Improved clinic organization through diligent inventory management and supply ordering.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Supported practice improvement initiatives by participating in regular staff meetings and offering input on process changes when needed.
• Ensured patients'' privacy was protected through careful handling of confidential information according to HIPAA guidelines.
• Conducted growth assessments to monitor children''s development and identify potential concerns early on.
• Contributed to a safe environment by adhering to strict infection control protocols at all times.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collected and documented patient medical information such as blood pressure , height, head circumference and weight.
• Inform patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Oriented and trained new staff on proper procedures and policies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Implemented care and efficiency improvements to support and enhance office operations.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.