Justine Kelley
Calera
Overview
12
12
years of professional experience
1
1
Certification
Work History
Life Coach
Arc of Shelby County
09.2023 - 01.2024
- Developed personalized action plans to enhance client accountability and motivation.
- Assist elderly disabled clients.
- Clothe them, bathe, feed them, cook for them, took them t doctor appointments.
- Provided medications and injections for them.
Medical Receptionist
Southlake Orthopaedics
04.2022 - 08.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verifications and pre-authorizations, ensuring smooth patient admissions.
- Streamlined patient check-in processes, reducing wait times and improving overall patient experience.
- Maintained electronic health records with accuracy, ensuring compliance with HIPAA regulations.
Medical Assistant
American Family Care, Inc
01.2018 - 12.2021
- Assisted in patient intake and medical history documentation to streamline office procedures.
- Administered vaccinations and medications under physician supervision, ensuring patient safety and compliance.
- Conducted routine lab tests and prepared specimens for analysis, enhancing diagnostic efficiency.
- Managed appointment scheduling and patient follow-ups to optimize clinic workflow and reduce wait times.
Customer Service Representative
Walmart
11.2014 - 07.2017
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new team members on operational procedures and customer engagement strategies.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Handled cash register operations, processing transactions with precision and speed.
- Collaborated with team to optimize store layout for improved customer flow and satisfaction.
Patient Care Technician
Shelby Baptist Medical Center
02.2012 - 03.2013
- Provided direct patient care, including monitoring vital signs and assisting with daily activities.
- Collaborated with healthcare teams to develop and implement individualized care plans for patients.
- Educated patients and families on treatment protocols, enhancing understanding and compliance.
- Assisted in managing medical equipment and supplies, ensuring readiness for patient procedures.
Education
No Degree - Criminal Justice
Strayer University
Thompson High School
Alabaster, AL05-2012
Skills
One skill that i'm very good at is multitasking
I love taking care of others in any way that i can help
I've been told on numerous occasions that i have great patience with others
Certification
- RBT - Registered Behavior Technician
- CPR
Timeline
Life Coach
Arc of Shelby County
09.2023 - 01.2024
Medical Receptionist
Southlake Orthopaedics
04.2022 - 08.2023
Medical Assistant
American Family Care, Inc
01.2018 - 12.2021
Customer Service Representative
Walmart
11.2014 - 07.2017
Patient Care Technician
Shelby Baptist Medical Center
02.2012 - 03.2013
No Degree - Criminal Justice
Strayer University
Thompson High School