Justine Laccabue
Pendleton,IN
Summary
Customer-focused professional with 5+ years of experience delivering high-quality service in fast-paced environments. Proven ability to handle high-volume interactions, resolve complex billing and account issues, and maintain peak satisfaction levels. Expert in de-escalation and operations management with a strong focus on accuracy and detail.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Target
05.2019 - 05.2021
- Managed high-volume customer interactions via phone, email, and chat, ensuring timely and professional resolutions.
- Processed billing inquiries, account updates, and orders with high accuracy to minimize return rates.
- De-escalated complex complaints by providing solutions aligned with company policies and customer needs.
- Maintained detailed documentation of interactions within CRM systems to improve service continuity.
Operations Manager
Dollar Tree
03.2018 - 05.2019
- Directed daily store operations, ensuring efficiency, profitability, and strict policy compliance.
- Supervised and trained team members to deliver excellent service and meet sales targets.
- Managed inventory control, financial audits, cash management, and daily bank deposits.
- Developed staff schedules to optimize productivity and supported hiring/onboarding initiatives.
Education
Bachelor of General Studies -
Indiana University
01-2023
Associate of Science - undefined
Germanna College
01-2018
Skills
- Service Excellence: Conflict Resolution, De-escalation, CRM Management
- Operations: Inventory Control, Staff Supervision, Financial Reporting
- Communication: Verbal & Written Correspondence, Multi-channel Support (Phone, Email, Chat)
- Productivity: Time Management, Multitasking, Critical Thinking
Timeline
Customer Service Representative
Target
05.2019 - 05.2021
Operations Manager
Dollar Tree
03.2018 - 05.2019
Associate of Science - undefined
Germanna College
Bachelor of General Studies -
Indiana University