Justine Silva-Laver
Midlothian,VA
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Joes inn
Richmond, Virginia
07.2022 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Organized special events such as promotions or fundraisers to drive business growth.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
Assistant General Manager
Hooters
Richmond , VA
01.2022 - 08.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Front of House Manager
Charred
03.2021 - 01.2022
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
Account Manager
A2milk
Boulder, Colorado
01.2019 - 03.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Renewed existing accounts by building relationships with clients.
District Manager
Pylaris corporation
Richmond , VA
01.2017 - 11.2018
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Organized promotional events in order to drive sales volume in the district's stores.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
Education
Some College (No Degree) - Serve Safe Certified
Trident Technical College
Charleston, SCSkills
- Training and development skill
- Business operations background
- Training and development background
- Strategic planning skill
Timeline
Assistant General Manager
Joes inn
07.2022 - Current
Assistant General Manager
Hooters
01.2022 - 08.2022
Front of House Manager
Charred
03.2021 - 01.2022
Account Manager
A2milk
01.2019 - 03.2021
District Manager
Pylaris corporation
01.2017 - 11.2018
Some College (No Degree) - Serve Safe Certified
Trident Technical College
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