Front Office Supervisor
Saddleback Dermatology & Laser Center
07.2021 - Current
Justine Leavell
Front Office Supervisor
Lake Forest,CA
Timeline
Front Desk Associate
Saddleback Dermatology & Laser Center
01.2014 - 07.2021
Work History
Front Office Supervisor
Saddleback Dermatology & Laser Center
Lake Forest, CA
07.2021 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Interceded between employees during arguments and diffused tense situations.
Front Desk Associate
Saddleback Dermatology & Laser Center
Lake Forest, CA
01.2014 - 07.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Overview
9
9
years of professional experience
Education
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA 07.2010 - 08.2016
Skills
- Policy and Procedure Modification
- Telephone Reservations
- Customer Relations
- Database Administration
- Staff Management
- Daily Shift Oversight
- Oral and Writing Communication
- Inquiry Response
- Calendar Management
- Front Office Management
- Staff Supervision
- Conflict Management
- Data Entry
- Listening Skills
- Persuasion Skills
- Guest Satisfaction
- Employee Relationships
- Schedule Management
- Workflow Processes
- Coaching and Training
- Customer Service
- Customer Inquiries
- Microsoft Office
- Training and Development
Summary
- Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
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