Justine Nicole Long
Marshalltown,IA
Summary
Professional with strong expertise in billing, data entry, & client relations, ready to excel in this role. Known for effectively managing accounts, analyzing financial data, and collections. Strong focus on account reconciliation and achieving results, consistently adapting to changing needs. Reliable, detail-focused, and highly skilled in communication, and problem-solving.
Overview
12
12
years of professional experience
Work History
Account Associate II
Virtual Business Office Associates
Remote
11.2025 - Current
- Managed client accounts, ensuring timely and accurate billing processes.
- Analyzed account data to identify trends and recommend actionable solutions for improvement.
- Streamlined communication between departments to improve workflow efficiency and service delivery.
- Resolved client inquiries promptly.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
- Maintained detailed documentation using
- Maintained detailed documentation using Word and Excel.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
Insurance Claims Specialist
Wolfe Eye Clinic
Marshalltown, IA
03.2014 - 10.2025
- Processed and resolved insurance claims in a timely and accurate manner
- Reviewed policy coverage to determine claim eligibility and validity
- Investigated and evaluated claims by gathering relevant information from various sources
- Maintained detailed records of interactions, correspondence, and transactions related to each claim
- Provided claim explanations of coverage details, policy terms, and claim procedures to patients
- Adhered to company policies and industry regulations while handling sensitive patient information with confidentiality
- Utilized insurance software systems and databases to accurately document claim information and track progress
- Supported patients through their LASIK eye surgery from initial contact to follow up
- Collected patient demographic information
- Scheduled appointments
- Evaluated insurance claims for accuracy and compliance with company policies.
- Coordinated communication between clients, healthcare providers, and insurance companies.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Assisted in developing training materials for new team members on claims processing procedures.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
- Compiled and analyzed claim data to identify patterns and recommend preventive measures, reducing future claim occurrences.
Education
High School Diploma -
Some College - undefined
Skills
- Attention to detail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Payment plans
- Collections
- Recordkeeping proficiency
- Organization skills
- Problem-solving
- Time management
- Proactive and Self-motivated
- Microsoft office
- Data entry
- Task prioritization
Timeline
Account Associate II
Virtual Business Office Associates
11.2025 - Current
Insurance Claims Specialist
Wolfe Eye Clinic
03.2014 - 10.2025