Justine Lugo H.
Suwannee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Focused in cleaning providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Aqua Terra Bistro
2023.08 - 2023.12
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
WorkForce
2023.07 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Server
Uncle Jacks Tavern
2023.02 - 2023.05
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server, Cashier, and Host
Mellow Mushroom
2021.04 - 2022.11
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - International Affairs
Western Kentucky University
Bowling Green, KY05.2028
High School Diploma -
North Gwinnett High School
Suwanee, GA05.2022
High School Diploma -
Maxwell School of Technology
Lawrenceville, GA05.2022
Skills
- Complaint Resolution
- Account Updating
- Paperwork Processing
- Warehousing Functions
- Reading Comprehension
- Delivery Scheduling
- Problem Resolution
- Active Listening
- POS Systems Expert
- Customer Relations
- Customer Service
other skills
- Recreational soccer
- Acoustic guitar
- Outdoors
- Reading
w o r k
- Bilingual; Spanish and English speaker
- Manages time effectively, and is really good with patience
- Performs tasks well as an individual and as a team member
Affiliations
- Guitar play
- Recreational soccer
v o l u n t e e r
- French Honors Society Association
- Los vecinos Buford, hispanic consulate, Food distribution and customer service
Certification
Revit Program Certificate
h o n o r s
French Honors Society, Present 1 year
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Server
Aqua Terra Bistro
2023.08 - 2023.12
Customer Service Representative
WorkForce
2023.07 - Current
Server
Uncle Jacks Tavern
2023.02 - 2023.05
Server, Cashier, and Host
Mellow Mushroom
2021.04 - 2022.11
Bachelor of Arts - International Affairs
Western Kentucky University
High School Diploma -
North Gwinnett High School
High School Diploma -
Maxwell School of Technology
Revit Program Certificate
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