Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Mcnary Lewis

Austin,TX

Summary

With a background as a dynamic Supervisor and Trainer in the food service industry, I bring a wealth of experience in operations management, team leadership, and customer relations. My proven track record of elevating operations and building strong, cohesive teams makes me confident that I can contribute positively to your organization.

Throughout my career, I have excelled in creating collaborative work environments that empower employees to succeed while consistently maintaining high standards of service. I am passionate about fostering a culture of teamwork and ensuring brand loyalty through exceptional customer experiences. My hands-on experience in high-energy restaurant settings has honed my skills in streamlining operations, enhancing customer satisfaction, and solving problems with effective communication.

I am particularly excited about the opportunity to transition into a new field where I can apply these transferable skills to drive growth and success. As a tech-savvy innovator with experience in emerging technologies, I am well-equipped to leverage new tools and methods to solve problems and enhance productivity. I am dedicated to continuous improvement and excel at identifying opportunities for technological advancements to optimize processes.

I am confident that my combination of leadership, operational expertise, and technical acumen would make me a valuable asset to your team.

Thank you for considering my application.

Sincerely,
Justine Mcnary Lewis

Overview

13
13
years of professional experience

Work History

Restaurant Supervisor/Banquet Captain

Miraval Austin Resort & Spa by Hyatt
09.2021 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.

Bartender (Seasonal)

Aloft Hotel by Marriott
04.2023 - 07.2023
  • Served high customer volumes during special events, nights, and weekends..
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.

Lead Bartender

5D Steakhouse/ Traveling Tavern
02.2020 - 08.2021
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Maintenance Technician 1

Advanced Technology Services, Inc.
03.2017 - 09.2019
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • oversee daily operations and production on the paint-line with caterpillar plant
  • taking daily checks and readings of pressure gauges, fluid gauges, and airflow within the paint booth
  • checking and monitoring chemical levels in the wash tanks, adding/adjusting chemical levels as needed.
  • troubleshooting and preventive maintenance on equipment such as purge boxes, paint mix units, conveyor systems and pumps.
  • creating work outs for new jobs and charging time for the correct technician(s) working this specific job.

Floor Technician

McLemore Building Maintenance Inc.
04.2016 - 03.2017
  • Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
  • Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
  • Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
  • Used t5, scrubber machine, stripping machine, carpet extractor equipment to clean and maintain varies types of floors.
  • Performed regular inspections of floors throughout the facility to identify areas requiring additional attention or maintenance.
  • Ensured proper disposal of waste materials after cleaning jobs were completed, adhering to environmental regulations and company policies.
  • Adhere to OSHA guidelines while working within the Caterpillar excavation plant to ensure safety and comply with waste management protocols.

Lead Server/Bartender Trainer

Pizza Hut and Wing Street
03.2012 - 03.2017
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Assisting with taking orders and processing payments for take-out and pick-up orders
  • Dispatching delivery drivers on orders ready to leave the store.

Education

No Degree - Biological Sciences

Austin Community College
Austin, TX
01-2028

High School Diploma -

Victoria West High School
Victoria, TX
06-2012

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Labor cost control
  • Cost reduction and efficiency
  • some sign language

Timeline

Bartender (Seasonal)

Aloft Hotel by Marriott
04.2023 - 07.2023

Restaurant Supervisor/Banquet Captain

Miraval Austin Resort & Spa by Hyatt
09.2021 - Current

Lead Bartender

5D Steakhouse/ Traveling Tavern
02.2020 - 08.2021

Maintenance Technician 1

Advanced Technology Services, Inc.
03.2017 - 09.2019

Floor Technician

McLemore Building Maintenance Inc.
04.2016 - 03.2017

Lead Server/Bartender Trainer

Pizza Hut and Wing Street
03.2012 - 03.2017

No Degree - Biological Sciences

Austin Community College

High School Diploma -

Victoria West High School
Justine Mcnary Lewis