Justine Means
Orono,ME
Summary
Proven Dispatcher at Foggs water taxis, adept in customer assistance and critical thinking, enhanced service efficiency and resolved complaints effectively. Excelled in scheduling and problem-solving at Rings, demonstrating exceptional customer service and accuracy in data management. Skilled in both interpersonal interactions and meticulous organizational tasks, significantly contributing to operational success.
Overview
3
3
years of professional experience
Work History
Dispatcher
elaina fogg
Orono, ME
06.2023 - Current
- Greet and welcome guests in a kind and friendly manner.
- Assist and schedule customers over the phone and in person.
- Resolve customer complaints related to service issues or delays.
- Manage a large volume of phone calls while ensuring accuracy in data entry.
- Take payment from customers over the phone and in person effectively and accurately.
Rental Sales Agent
thornton ring
Freeport, ME
04.2022 - 09.2022
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental kayaks that met their needs, budgets, and preferences.
- Processed reservations for customers over the phone or at the counter.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
Education
Psychology
University of Maine
Orono, ME05-2027
High School Diploma -
Falmouth Highschool
Falmouth, ME05-2023
Skills
- Customer assistance and interaction
- Problem-solving skills
- Scheduling
- Critical thinker
Timeline
Dispatcher
elaina fogg
06.2023 - Current
Rental Sales Agent
thornton ring
04.2022 - 09.2022
Psychology
University of Maine
High School Diploma -
Falmouth Highschool
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