Justine Meredith
Canton,MS
Summary
Goal driven leader who maintains a productive climate and confidently motivates, mobilizes and guides employees to meet high performance standards. Dedicated, focused and competitive with an unmatched ability to thrive under pressure. History of success in account management, logistics and finance in both corporate and private sectors. Possesses superior performance in undertaking complex assignments, maximizes efficiency and meets tight deadlines. Provides exceptionally organized written and oral communication skills that boost company morale and develop lasting customer relationships.
Overview
12
12
years of professional experience
Work History
Operations Manager
Malachi Financial
Ridgeland, MS
09.2023 - 01.2024
- Managed daily operations for Malachi Financial throughout the change of broker dealers by implementing efficient processes for the most effective merge.
- Led Malachi Financial in achieving the highest monthly gross profitability with new broker dealer.
- Managed clients account using multi fund company portals for account resolution and resolve.
- Established new infrastructure for transactional finance (contribution check handling, linking funds with correct shares and documentation that met FINRA guidelines.)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Account Support Specialist
Indigo Energy
Gainesville, GA
07.2019 - 09.2023
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
- Managed client billing processes efficiently, ensuring accurate invoicing and timely collection of payments to maintain healthy cash flow.
- Improved overall efficiency within the team by sharing best practices for account management techniques and tools used in daily tasks.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Trained new personnel regarding company operations, policies and services.
Account Manager
Leuf Inc.
Fort Lauderdale, FL
09.2018 - 03.2019
- Updated and entered new customers account data into company portal
- Worked directly with customers to achieve delivery success by verifying report frequency, report type, pricing structure, certificates of insurance, W9’s and state tax documents ∙ Maintained a high level of customer satisfaction by meeting customer request and resolving customer issues
- Created spreadsheets that forecasted gallon usage, cost and pricing expenses
- Set-up company and drivers at fuel terminals by creating and accessing online portals through sales reps and third party suppliers
- Set-up new fuel suppliers to expand and operate business in select markets by research and providing necessary state and federal fuel documentation
- Manually generated customer fuel tickets through Excel
- Manually generated customer reports showing fuel expenses and tax cost through Excel ∙ Created digital customer files by organizing and maintaining customer documents for company access and third party billing purposes
Account Operations Specialist
On-Site Fuel Service Inc.
Flowood, MS
12.2016 - 10.2018
- Maintained and expanded customer, vendor and supplier relationships
- Gathered data and processed new customer set-ups and updates into multi operating systems for inner and outer office operations
- Created pivot tables to show financial gains and losses
- Processed new hires and terminations into designated terminal portals by markets ∙ Created companywide access into supplier portals for pricing feeds and bills of lading
- Set-up company with multi fuel supplier options at terminals to maximize cost efficiency and profitability
- Worked directly with Human Resources to on-board new drivers and complete the certifications necessary to load fuel at the terminals
- Manually generated multiple spreadsheets through Excel to accommodate certain customer platforms for accounts payable submission
- Creation of Excel spreadsheets forecasting pricing for tax and audit purposes ∙ Managed third party customer pricing for accounts payable
- Met quarterly company and customer deadlines by organizing individual reports showing ∙ Managed extensive customer fleet list by data entry and reconciliation ∙ Managed and converted 25 monthly zip files for the United States Postal Service ∙ Maintained Insurance documentation for yearly deadlines with suppliers, customers, vendors and terminals
- Trained in-coming employees on system functions and daily operations necessary to carry out customer billing and operations
- Aided dispatch in route changes for vendors and customers efficiency ∙ Handled and resolved customer discrepancies
- Traveled regularly as a liaison between our company and the merger company to help move data from one platform to merger platform
- Coordinated meetings and travel arrangements
- Verified and conducted safety protocols established to operate at fuel terminals
Administrative Assistant
Rimkus Consulting Group, Inc.
Ridgeland, MS
09.2015 - 12.2016
- Worked with insurance companies, law offices and third party adjustment firms assigning new jobs for structural engineers and fire consultants
- Aided in the evaluations or new and existing clients
- Compiled forensic data for final reporting
- Archived evidence to maintain records
- Reviewed and compiled evidence (notes, photographs, inspection documents) for filing
- Completed discussion and photo sections or report findings
- Maintained inspection schedules in three markets, consisting of nine structural engineers
- Revised and converted final reports using PDF and Microsoft Word
- Edited reports for final exportation (grammar, format, structure, seals, etc.)
Member Service Representative
Magnolia Federal Credit Union
Jackson, MS
02.2012 - 07.2015
- Helped maintain financial success of credit union members
- Teller operations (deposits, withdrawals and payments)
- Processed secured and unsecured loans
- Closed dealer loans and processed pay offs
- Manually created new car titles
- Processed new member accounts and files
- Compiled member documentation for auditing and compliance
- Submitted new member loan applications
- Created templates for company efficiency
- Greeted members and assisted with account resolution and updates
- Maintained member schedules for loan closure
- Performed clerical duties such as filing documents, setting appointments, returning member calls, sending faxes and completing open and closing duties for daily business operations
Education
Associate of Science -
Hinds Community College
Raymond, MSBachelor of Science -
University of North Georgia
Dahlonega, GA2024
Skills
- Immense knowledge in Finance, Oil & Gas, as well as, operations and management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strategic planning and decision making
- Communication and interpersonal and skills
- Investment management
- Ability to work in a fast paced environment
- Problem solving and critical thinking
Timeline
Operations Manager
Malachi Financial
09.2023 - 01.2024
Account Support Specialist
Indigo Energy
07.2019 - 09.2023
Account Manager
Leuf Inc.
09.2018 - 03.2019
Account Operations Specialist
On-Site Fuel Service Inc.
12.2016 - 10.2018
Administrative Assistant
Rimkus Consulting Group, Inc.
09.2015 - 12.2016
Member Service Representative
Magnolia Federal Credit Union
02.2012 - 07.2015
Associate of Science -
Hinds Community College
Bachelor of Science -
University of North Georgia
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