Justine Miranda Briscoe
Argyle,NY
Summary
Personable, motivated and hardworking professional with over 10+ years in customer service, healthcare and hospitality
Overview
8
8
years of professional experience
Work History
Front Desk Associate
The Quarters At Lake George
06.2023 - 09.2023
- Responsibilities include: Streamlined check-in and check-out processes for improved efficiency and reduced wait times, resolved guest issues effectively - ensuring a positive customer experience, collaborated with housekeeping staff to ensure seamless room transitions and availability, maintained up-to-date knowledge of hotel promotions, amenities, and services to better assist guests, managed multiple phone lines, proficiently handling reservations, cancellations, and modifications, processed payments accurately while adhering to company policies and procedures.
Assistant Manager
Curated Phases Boutique
06.2022 - 09.2022
- Responsibilities include: Managing the store daily and all store duties - such as keeping an organized, cleanly space, tracking all inventory of clothing, jewelry, home decor and any other items throughout the store, opening and closing two different store locations on the main strip in Lake George during busy summer months, handling any customer's comments, questions, or concerns, handling shipments of online orders, polishing and restocking rings and other jewelry.
In Home Caregiver
Private Care
08.2020 - 02.2020
- Worked privately for a family, caring for an elderly gentleman several days a week
- Responsibilities include: Dressing, bathing, any personal care, cooking and preparing meals, administering medications (including insulin injections,) toileting, assistance with walking, accompanying client to appointments, and oversight and supervision.
Personal Care Aide
Attentive Care
10.2018 - 08.2019
- Responsibilities Include: Oversight and supervision of elderly clients that need help with personal care
- Provide support to family members in the form of grocery shopping, errands and household chores for the client.
Front Desk Associate/Gallery Host
Hyatt Place
07.2017 - 04.2018
- Responsibilities Include: Checking in and out guests, making reservations, breakfast buffet preparation, setup/cleanup, catering to any needs of the guests, bartending for private events held at the hotel and waitressing during track season.
Program Assistant
Catholic Charities Senior & Caregiver Support Services
11.2016 - 12.2016
- Responsibilities Include: Supervised daily care for seniors with Dementia, Alzheimer's and mental disabilities, provide snack and organize activities for the second half of the day, bathroom assistance which includes seniors with mobility issues and incontinence, encouraging independence to walk and exercise in a safe and supervised environment, playing games to increase brain stimulation.
Assistant Manager - Kitchen Aide
Catholic Charities Senior & Caregiver Support Services
04.2015 - 05.2016
- Responsibilities Include: Record daily temperatures of the food served, order all food needed daily, supervise assigned volunteers on a day to day basis, prepare and serve a noon time meal for a senior meal center, all daily maintenance and clean up of the kitchen and dining area, and delivering the home delivered meals in the building
- Every Friday, facilitate movie day with popcorn and help coordinate holiday activities
- Comply with the Health Department for inspections and maintaining a clean and safe kitchen area.
Driver
Catholic Charities Senior & Caregiver Support Services
04.2015 - 11.2016
- Responsibilities Include: The weekend delivery of meals to 25+ seniors in the Schenectady area.
Education
The Center For Natural Wellness School of Massage Therapy
Albany, NY03.2020
Capital Region Boces, Health Careers Center
Albany, NY08.2011
Burnt Hills - Ballston Lake High School
06.2010
Skills
- Strong customer service and communication skills
- Being able to adapt to any situation - Working within a group or alone to solve any tasks or problems in a timely efficient manner
- Being able to take direction and learn quickly from coworkers and superiors
- CPR Training Certification, Microsoft Word, PowerPoint, Adobe Photoshop, Microsoft Office and Outlook Operating Systems: Mac, Windows (all versions)
Timeline
Front Desk Associate
The Quarters At Lake George
06.2023 - 09.2023
Assistant Manager
Curated Phases Boutique
06.2022 - 09.2022
In Home Caregiver
Private Care
08.2020 - 02.2020
Personal Care Aide
Attentive Care
10.2018 - 08.2019
Front Desk Associate/Gallery Host
Hyatt Place
07.2017 - 04.2018
Program Assistant
Catholic Charities Senior & Caregiver Support Services
11.2016 - 12.2016
Assistant Manager - Kitchen Aide
Catholic Charities Senior & Caregiver Support Services
04.2015 - 05.2016
Driver
Catholic Charities Senior & Caregiver Support Services
04.2015 - 11.2016
The Center For Natural Wellness School of Massage Therapy
Capital Region Boces, Health Careers Center
Burnt Hills - Ballston Lake High School