Justine Montes de Oca
Reno
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Build and mange teams in an efficient and effective way.
Overview
5
5
years of professional experience
Work History
Operations Manager
Timely Testing
10.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Increased profit by streamlining operations
- Trained and guided team members to maintain high productivity and performance metrics
- Trained new employees on proper protocols and customer service standards
- Directed initiatives to improve work environment, company culture or overall business strategy
- Conducted and collected drug tests for DOT and Non-DOT donors
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Certified Peer Support Specialist
Reno Behavioral Healthcare Hospital
07.2021 - 03.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system
- Transported individuals to medical appointments and support meetings whenever needed
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information
- Designed safe and supportive environment for clients to discuss issues
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Educated clients on dangers of substance abuse and prevention techniques
- Collaborated with other professionals to coordinate comprehensive care for clients
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Facilitated group counseling sessions to support and encourage client growth
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans
Certified Peer Support Specialist
Rural Nevada Counseling
09.2019 - 07.2021
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information
- Transported individuals to medical appointments and support meetings whenever needed
- Supported individuals dealing with mental health and emotional issues
- Listened to clients' concerns and provided encouragement and support
- Adapted counseling techniques to best suit individual needs of each client
- Facilitated group counseling sessions to support and encourage client growth
- Assisted clients in exploring feelings and understanding behaviors
- Educated clients on dangers of substance abuse and prevention techniques
- Determined clients' risk of self-harm or other dangerous behaviors
- Designed safe and supportive environment for clients to discuss issues
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Developed treatment plans to help clients build self-confidence and resilience
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources
Skills
- Administration
- Hiring Process
- Leadership
- Problem-solving
- Operations management
- Decision-making
- Planning and implementation
- Operations oversight
- Policies and procedures implementation
- Health and safety compliance
Timeline
Operations Manager
Timely Testing
10.2022 - Current
Certified Peer Support Specialist
Reno Behavioral Healthcare Hospital
07.2021 - 03.2022
Certified Peer Support Specialist
Rural Nevada Counseling
09.2019 - 07.2021
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