Justine Moore
Coeur d'Alene,ID
Summary
Proven Retail Sales Associate at Staples, adept in customer service and sales goals attainment. Elevated customer satisfaction through expert product knowledge and problem-solving skills.
Achieved significant advancement, reflecting a commitment to excellence and a dynamic approach to retail challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Staples
Coeur d'Alene, US
03.2023 - Current
- Retail sales associate, customer service, freight, stocking, and print specialist.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Answered questions about current promotions and resolved issues according to store policies.
- Advanced from part-time cashier and customer service associate to nightly MOD and key holder.
- Used product knowledge to suggest items to match client needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Provided excellent customer service, resolving issues and answering queries promptly.
Crew Member
Taco Bell
Coeur d'Alene, US
01.2022 - 07.2022
- Provided exceptional customer service and assisted with general cleaning duties.
- Maintained safe food handling practices to prevent germ spread.
- Presented orders to guests within anticipated service times.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Took orders from patrons and input selections into store computer system.
Sandwich Artist
Subway
09.2017 - 04.2018
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Informed customers of regular deals or monthly specials to upsell orders.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Delivered superior customer service focused on quality and meeting customer needs.
- Operated cash registers to process payments from customers.
Education
Graphic And Digital Design
Southern New Hampshire University
Hooksett, NH08-2030
GED -
Ged Program
Skills
- Merchandising and Sales
- Cash register operation
- Price tagging
- Sales goals attainment
- Rapport development
- Independent judgement
- Customer service
- Product knowledge
- Retail store operations
- Product promotions
- Cash handling
- Problem-solving
- Returns and exchanges
- Point of sale systems
Additional Information
I'm looking for work in the customer service field. I really love people!! I am friendly, outgoing and polite. I pay attention to detail and am a quick learner. I am also flexible and reliable. Thank you
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Retail Sales Associate
Staples
03.2023 - Current
Crew Member
Taco Bell
01.2022 - 07.2022
Sandwich Artist
Subway
09.2017 - 04.2018
Graphic And Digital Design
Southern New Hampshire University
GED -
Ged Program
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