Justine Munoz
Bellflower,California
Summary
Highly motivated and results-driven professional with a proven track record of leadership, exceptional customer service, and a commitment to accuracy. Recognized for consistently exceeding performance expectations and fostering a positive work environment. Known for determination, strong attention to detail, and the ability to lead teams while maintaining high standards of quality and client satisfaction. Adaptable and focused on delivering successful outcomes, with a dedication to improving processes and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Marketing Operations Coordinator
Wyndham Destinations
Anaheim, CA
10.2023 - Current
- Respond to our marketing teams via email and phone in a timely and professional manner, maintaining an efficient workflow.
- Managed bookings for our marketing teams, and confirming reservation details via manifests, ensuring accuracy, resulting in a seamless experience for guests.
- Prepared and submitted weekly and monthly reports to marketing teams, ensuring data accuracy.
- Ensured accuracy in payroll information for precise compensation.
- Actively resolved customer concerns, offering solutions, and following up to ensure satisfaction.
- Effectively prioritized multiple responsibilities to meet deadlines related to reservations, reporting, and addressing customer questions.
Scan Operator/Team Leader
Daida.
Anaheim, CA
09.2021 - 08.2023
- Scanned and digitized confidential documents, ensuring high levels of accuracy and security, while working closely with the District Attorney's Office.
- Performed quality assurance on all scanned materials to guarantee near-perfect results and compliance with organizational standards.
- Trained and mentored new employees, helping them adapt quickly to the scanning process and quality standards.
- Promoted to Team Lead, overseeing a team of more than 50 employees and ensuring workflow efficiency.
- Coordinated new projects with management, ensuring that project goals and client deadlines were consistently met.
Client Service Representative
Trojan Professional Services
Los Alamitos, CA
01.2017 - 08.2021
- Contacted insurance carriers, dental offices, and employers to verify and update patient benefits, ensuring accuracy and efficiency in maintaining up-to-date information in the system.
- Collaborated with insurance providers to confirm employer details and ensure ongoing coverage, preventing disruptions in client service.
- Managed private patient information in compliance with confidentiality and data protection standards, ensuring HIPAA compliance at all times.
- Acted as a liaison to eliminate the need for clients to engage in time-consuming verification steps, improving their efficiency and satisfaction.
- I worked in a production-based environment, meeting or exceeding performance goals and deadlines, while maintaining high accuracy.
- Demonstrated strong time management skills to handle a high volume of calls and data updates within a fast-paced setting.
- Achieved two promotions, reflecting strong performance, initiative, and leadership potential.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach06-2012
Skills
- Customer service excellence
- Data privacy and confidentiality
- Quality assurance
- Time management
- Multitasking
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Marketing Operations Coordinator
Wyndham Destinations
10.2023 - Current
Scan Operator/Team Leader
Daida.
09.2021 - 08.2023
Client Service Representative
Trojan Professional Services
01.2017 - 08.2021
High School Diploma -
Long Beach Polytechnic High School
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