Justine Musselman
Pottstown,PA
Summary
Results-focused individual who consistently displays sound decision making while managing competing priorities. Over 10 years of experience in customer service, 7 years in sales. I am self-motivated and driven to thrive and grow as a valued member of the team. Constructive feedback is well received and tactfully provided in collaboration with team members to improve compliance, company practices and to achieve positive results.
Overview
10
10
years of professional experience
Work History
Senior Logistics Agent
Mercury Auto Transport
Davie, FL
03.2023 - Current
- Work remotely, providing leads with accurate information, recommendations and executing contracts between customers and carriers.
- Analyze route maps to identify optimal routing solutions that maximize efficiency while minimizing cost.
- Communicate between customers, suppliers and drivers to resolve any transport-related problems efficiently.
- Negotiate rates with carriers and ensured timely payment of invoices according to terms agreed upon.
- Monitor shipment progress to ensure on-time delivery of vehicles.
- Exceed customer satisfaction by finding creative solutions to problems.
- Identifies needs of customers promptly and efficiently.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Displays strong telephone etiquette, effectively handling difficult calls.
- Identify opportunities to reduce cost and improve productivity.
- Provide support to drivers during their trips, such as resolving customer complaints or providing assistance in case of an accident or breakdown.
- Responds promptly to customer inquiries related to transport issues.
- Evaluates driver performance and takes corrective action when necessary.
- Evaluates problematic conditions to resolve issues and optimize service levels.
- Generated documentation and information required for customer shipments.
Salesperson / Business Office Associate
CarMax
King of Prussia, PA
12.2020 - 11.2022
- Pioneered a new role collaborating with all departments in order to streamline communication resulting in iconic experiences for customers and associates alike.
- Developed strong relationships with partnering stores ensuring teamwork and timely, effective follow up.
- Prioritized necessary vehicles and title transfers accordingly.
- Clearly communicated details to all involved parties in a structured, collaborative environment in order to progress as needed.
- Adapted updates accordingly in order to effectively inform parties of necessary information depending on database and compliance levels.
- Reviewed incoming and outgoing titles, revised and resolved errors and determined estimated saleable dates through research, analysis and decision making.
- Trained business office associates to properly identify title issues and problem solve using appropriate resources to improve compliance and accuracy ratings.
- Created training guides providing answers to frequently asked questions, step by step instructions and references for websites, office tools and other essentials needed for completing tasks.
- Built professional relationships with customers through discovery, created rapport and gained subsequent business through repeats and referrals.
- Guided customers through all processes of vehicle sales and purchases, including, but not limited to: consulting, recommendations, test drives, budget expectations, service plan recommendations, finance applications, finalizing transactions and follow up.
- Successfully exhibited value of service plans to consumers resulting in a consistent monthly sales percentage of 80% or more.
- Fluent in Salesforce CRM, Automation Ignition, PATH and company intranet.
- Received an annual analysis of exceptional and accomplished 100% accuracy ratings consistently as a business office associate/vehicle title and transfer coordinator.
Real Estate Salesperson
ReMax 440
Perkasie, PA
06.2018 - 12.2020
- Marketed to prospects, built rapport and followed up consistently leading to referrals and repeat business.
- Managed time effectively, met deadlines and scheduled appointments appropriately allowing for smooth transitions to subsequent tasks.
- Consulted with clients and advised accordingly by tailoring recommendations to the individual based on lifestyle and financial requirements/desires.
- Executed legal documents efficiently ensuring all deadlines were met and transactions were progressed with accuracy.
- Demonstrated strong ability to negotiate on behalf of clients resulting in beneficial settlements to all parties while favoring my clients financially at closings.
- Prioritized supporting clients by attending all settlements, showings, walk-throughs and inspections.
- Provided inspection results with appropriate recommendations which enabled transactions to progress on time.
- Built relationships with other local agents which allowed for networking, referrals and the most up to date inventory information.
- Coordinated inspections by qualified professionals such as appraisers, surveyors, termite inspectors.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Utilized social media platforms such as Facebook, Twitter and Instagram to advertise properties.
- Developed and maintained relationships with potential buyers and sellers to build a client base.
Sales Associate
CarSense
Hatfield, PA
01.2017 - 01.2018
- Represented company with confidence and professionalism.
- Consistently delivered customer service above and beyond expectations.
- Demonstrated strong, effective, follow up which resulted in closing sales, excellent rapport, referrals and repeat clientele.
- Exceeded company guidelines by ensuring inventory was properly stocked and displayed throughout the lot as well as my personal AOR.
- Contributed to great company culture providing smooth transactions and high customer satisfaction ratings through integrity, respecting others and teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Penn Community Bank
Perkasie, PA
07.2015 - 02.2017
- Processed deposits, withdrawals, and various types of payments/transactions with ease and accuracy.
- Completed inventory and supply orders ensuring daily business operations could progress without unnecessary interruptions.
- Provided knowledgeable recommendations to clients regarding company products and services.
- Traveled amongst 10 banking locations balancing vaults, coin machines, and ATM's with precise accuracy and efficiency in compliance with company standards.
- Developed professional relationships with clients leading to customer loyalty and company growth through repeat customers and referrals.
- Consistently maintained a clean, organized workspace.
- Easily adapted to new computer programs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Quakertown Community High School
Quakertown, PA06-2007
Some College (No Degree) - Creative Writing
Coastal Carolina Community College
Jacksonville, NCSkills
- Leadership
- Sales
- Negotiation
- Typing
- Salesforce
- Clerical Experience
- CRM Software
- Creativity
- Adaptability
- Decision Making
- Organization
- Communication
- Time Management
- Customer Service
- Problem Solving
- Critical Thinking
- Research and Analysis
Certification
- CDL B, Driver's License
- School Bus Endorsement, Driver's License
- Passenger Endorsement, Driver's License
- Vehicle Dealer (Expired)
- Real Estate Salesperson (Expired)
References
References available upon request.
Timeline
Senior Logistics Agent
Mercury Auto Transport
03.2023 - Current
Salesperson / Business Office Associate
CarMax
12.2020 - 11.2022
Real Estate Salesperson
ReMax 440
06.2018 - 12.2020
Sales Associate
CarSense
01.2017 - 01.2018
Customer Service Representative
Penn Community Bank
07.2015 - 02.2017
High School Diploma -
Quakertown Community High School
Some College (No Degree) - Creative Writing
Coastal Carolina Community College
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