Committed Guest Room Attendant with skills in cleaning, performing maintenance, and keeping inventory. Completes various housekeeping jobs individually or with groups. Acknowledged for timely service and positive attitude.
Hi, I’m
JUSTINE Nawaigo
Kampala
Summary
Overview
6
years of professional experience
Work History
Sheraton Hotel Uganda
Guest Room Attendant
03.2022 - Current
Job overview
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Increased overall efficiency by cross-training in other departments as needed during peak seasons or staffing shortages, improving team collaboration efforts throughout the hotel operation process.
- Upheld company policies regarding privacy and confidentiality while servicing guestrooms, fostering trust between both parties involved.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Checked appliances in guest rooms to determine good working order.
- Changed bed linens and collected soiled linens for cleaning.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
Hilton Dubai Palm Jumeirah
Guest Room Attendant
06.2018 - 10.2021
Job overview
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Replenished guest room water glasses, toiletries, and paper products.
- Washed and cleaned windows and mirrors.
- Checked appliances in guest rooms to determine good working order.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
St .LUKE VACATION INSTITUTE Uganda
Grade 3 from Catering And Hotel Management
2013
University Overview
Skills
- Corporate Compliance
- Safety Procedures
- Guest Relations
- Housekeeping
- Basic maintenance
- Materials Storage
- Linens and toiletries replacement
- Work Prioritization
- Trash waste and removal
- Housekeeping knowledge
- Teamwork capabilities
- Sanitation Practices
- Maintenance understanding
- Cleaning techniques
- Room preparation
- Residential Cleaning
- Customer Service
Languages
English
Advanced (C1)
Timeline
Guest Room Attendant
Sheraton Hotel Uganda
03.2022 - Current
Guest Room Attendant
Hilton Dubai Palm Jumeirah
06.2018 - 10.2021
St .LUKE VACATION INSTITUTE
Grade 3 from Catering And Hotel Management
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