Justine Ortega
Valley Village,CA
Summary
Experienced and customer-focused Barista with a talent for quickly adapting to new concepts and mastering skills. Dedicated to providing excellent service and creating satisfying experiences. Proven track record of building client rapport through exceptional communication skills.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Van Nuys, CA
07.2018 - 07.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Adhered to health department regulations concerning sanitation standards.
- Created promotional displays for advertising special events or promotions.
Barista
Sodexo Food Service
Orange, CA
05.2017 - 06.2018
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Served up to 50 students and professors at a time.
- Prepared multiple drinks at a time.
- Maintained the cleanliness of counters, shakers, and machines.
- Restocked items in between rushes.
- Built friendly report with regulars, remembering their names and favorite orders.
- Opened and Closed Store.
- Cleaned bathrooms and equipment.
- Helped promote new products through sign drawings and sampling in-house.
- Cleaned tables, chairs, floors, and windows.
- Prepped multiple pastries and hot items; baking them in the oven upon request.
Server
Loving Hut Vegan Restaurant
Garden Grove, CA
04.2016 - 04.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Barista / Retail Sales Associate
Target
Anaheim, CA
06.2014 - 12.2014
- Opened kitchen/bar.
- Clean, professional Starbucks attire, paired with a cap, apron, and kitchen-safe shoes.
- Prepped pastry case, as well as: espresso machine, blenders, utensils, pastry case, snacks, sandwiches, brewed fresh teas, tables, displays, and cash register.
- Greeted each customer in a friendly and helpful manner, maintaining an orderly pace.
- Worked several hours alone, managing back of house (kitchen), stalking frozen items, washing dishes, labeling, and front of house. The front of house consisted of cold and hot bar, ovens, pastry case, cash register, as well as guest area with tables, merchandise, and snack case.
- Closed store. Washing all items and areas used throughout the day.
- Promoted Target's Red Card and helped with locating items and areas around the store for customers.
Cashier / Crew Team Member
Five Guys Burgers & Fries
Anaheim, CA
01.2013 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped in the preparation of fries; which includes: washing whole potatoes, putting them through fry maker (manual grinder), triple washing them in 3 separate sinks, then drying them for the fryer.
- Called out orders and preferences to the kitchen.
- Grilled: patties, vegetables and buns.
- Fried French fries in fryers in a three-part process of submerging, drying, and re-submerging. Place them in the designated heating area and season with salt and Cajun, upon request.
- Closed house: deep washing all utensils, containers, grills, fryers, machines, counters, tables, floors, and bathrooms.
Education
Some College (No Degree) - Music
Los Angeles Valley College
Valley Village, CASkills
- Coffee expertise
- POS Systems
- Table Bussing
- Cash Handling
- Food Preparation
- Beverage Preparation
- Food Running
- Opening and closing duties
- Tea expertise
- Menu Memorization
- Friendly and outgoing
- Positive and professional
- Team Player
- Safe Food Handling Practices
Timeline
Barista
Starbucks
07.2018 - 07.2019
Barista
Sodexo Food Service
05.2017 - 06.2018
Server
Loving Hut Vegan Restaurant
04.2016 - 04.2017
Barista / Retail Sales Associate
Target
06.2014 - 12.2014
Cashier / Crew Team Member
Five Guys Burgers & Fries
01.2013 - 12.2013
Some College (No Degree) - Music
Los Angeles Valley College