Justine Pardo
San Antonio
Summary
Personable and organized individual with excellent communication skills and knack for building patient relationships. Understands treatment planning and dental procedures, combined with proficiency in scheduling and patient coordination. Aims to enhance patient satisfaction and streamline office operations for optimal efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Treatment Coordinator
My Hometown Dentist
05.2024 - Current
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by maintaining files and collecting payments.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Dental Receptionist
Smile kings dental and orthodontist
12.2020 - Current
- Greeted patients, verified insurance information and scheduled appointments in a timely manner
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist’s office
- Verified insurance coverage for treatment procedures, collected co-payments and processed payments accurately
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone
- Operated dental office software and managed patient records with confidentiality
- Practiced consistently exceptional customer service skills to maximize patient satisfaction
Marketing Manager
Avion Dental
07.2016 - 08.2020
- Generated monthly performance metrics and analytical reports
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities
- Trained new employees on proper use of equipment, office procedures and customer service standards
- Developed strategies to increase patient volume through marketing campaigns and community outreach initiatives
- Assisted patients with scheduling and procedure information by fielding queries at front desk
Education
undefined
St Philips
San Antonio, TXHigh School Diploma - undefined
Southside High School
San Antonio, TX01.2005
Skills
- Insurance Verification
- Customer Relations
- Problem Resolution
- Prioritization
- Office administration
Certification
- HIPAA Compliance Certification – Supremus Group LLC or equivalent providers.
- CPR/AED Certification
- OSHA Certified
Timeline
Dental Treatment Coordinator
My Hometown Dentist
05.2024 - Current
Dental Receptionist
Smile kings dental and orthodontist
12.2020 - Current
Marketing Manager
Avion Dental
07.2016 - 08.2020
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St Philips
High School Diploma - undefined
Southside High School
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