Quickbooks
Justine Pemberton
Office Manager
Flowery Branch,GA
Summary
Seasoned Office Manager with a proven track record at Pemberton Turk Masonry, enhancing office efficiency and mastering administrative support through exceptional organizational skills and meticulous bookkeeping. Elevated customer satisfaction by 30% through superior service and clear communication. Expert in employee supervision and office administration, demonstrating an unparalleled multi-tasking ability.
Overview
17
17
years of professional experience
Work History
Office Manager
Pemberton Turk Masonry
01.2017 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained records by imaging invoices, debits, and credits.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
- Communicated daily with vendors to keep project fully operational.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Collaborated with audit teams to successfully complete complex, multi-faceted audits within tight deadlines.
- Assessed financial statements and records.
- Increased accuracy of financial data by thoroughly reviewing client documents and addressing discrepancies promptly.
- Supported the completion of high-quality audits with diligent documentation and attention to detail.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Submitted reports on payroll activities.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Monitored customer accounts to identify and rectify billing issues.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Managed purchase order closeout in alignment with project processes.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Office Manager
PDW Masonry
03.2013 - 11.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Recorded expenses and maintained accounting records.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Authored business documents to organize and emphasize information quickly and effectively.
- Assisted in streamlining financial processes through the use of accounting software programs like QuickBooks.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Maintained a clean and organized reception area, contributing to a welcoming environment for members and guests.
- Facilitated positive first impressions, diligently maintaining clean entrances, hallways, and reception areas for visitors'' comfort.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Shasta Beverages Inc.
08.2006 - 11.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed daily assignments ahead of schedule while still maintaining high levels of accuracy and quality control checks.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
BBA - Business Administration
Brenau University
Gainesville, GA 05.2001 -
Skills
- Customer Service
- Admin Support
- Office Management
- Data Entry
- Billing
- Clear oral/written communication
- Employee Supervision
- Bookkeeping
- Organizational Skills
- Scheduling and calendar management
- Excellent multi-tasking ability
- Payroll
Software
Timeline
Office Manager
Pemberton Turk Masonry
01.2017 - 12.2023
Office Manager
PDW Masonry
03.2013 - 11.2016
Customer Service Representative
Shasta Beverages Inc.
08.2006 - 11.2009
BBA - Business Administration
Brenau University
05.2001 -