Overview
Work History
Education
Skills
Timeline
Generic

Justine Perez

El Monte,CA

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Fairfield By Marriott
West Covina
08.2024 - Current
  • Facilitated guest check-in and check-out processes
  • Handled incoming calls with efficiency
  • Sustained cleanliness standards in the lobby regularly.
  • Handled cash drawer with accountability during shifts.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.

Customer Service Representative

HR Block
Monrovia
12.2023 - 05.2024
  • Scanned documents into electronic database system for archiving purposes.
  • Processed incoming mail by sorting, batching, and distributing documents for filing.
  • Organized and filed documents according to established procedures.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Front Desk Agent

Le Meridien Hotel
Arcadia, CA
04.2022 - 10.2023
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.

Merchandise Associate

Marshalls
Monrovia, CA
09.2020 - 07.2022
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Coordinated with other departments when additional support was needed during peak hours.

Education

Arroyo High School
El Monte, CA
06-2020

Skills

  • Safety and security procedures
  • Front Office Support
  • Automated telephone systems
  • Credit and cash payments
  • Hospitality best practices
  • Time Management
  • Problem-solving skills
  • File Management
  • Oral and written communications

Timeline

Front Desk Agent

Fairfield By Marriott
08.2024 - Current

Customer Service Representative

HR Block
12.2023 - 05.2024

Front Desk Agent

Le Meridien Hotel
04.2022 - 10.2023

Merchandise Associate

Marshalls
09.2020 - 07.2022

Arroyo High School
Justine Perez