Justine Reed
Quilcene,WA
Summary
Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.
Overview
20
20
years of professional experience
Work History
General Manager of Food Service
Quilbillys Restaurant and Taproom
11.2021 - 12.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Oversaw training of more than 20 team members.
Cook
Twana Roadhouse/101Brewery
07.2004 - 11.2021
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
Janitorial Specialist
Rock Point Oyster Co.
01.2016 - 09.2018
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a sanitary environment in restrooms by performing thorough cleaning and disinfecting procedures.
- Increased efficiency with proper inventory management of cleaning supplies and equipment.
Education
High School Diploma -
Quilcene
Quilcene, WA06-2006
Skills
- Operations management
- Cost control
- Food preparation
- Delegating assignments and tasks
- Inventory management
- Money handling
- Scheduling
- Health inspections
- Customer service
Timeline
General Manager of Food Service
Quilbillys Restaurant and Taproom
11.2021 - 12.2024
Janitorial Specialist
Rock Point Oyster Co.
01.2016 - 09.2018
Cook
Twana Roadhouse/101Brewery
07.2004 - 11.2021
High School Diploma -
Quilcene
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